[Resolved] cant update gp premium

[albabes]

Hi Tom

I can you send me the IP address up your update process, so I can WHITELIST it in WordFence?
My IP if it matters
68.104.177.246

Url of failing GP premium
http://srsaddleco.com/

[Tom]

Hi there,

Are you getting a specific error when trying to update or activate your license key? Haven’t received any reports of issues with WordFence.

[albabes]

Update Failed: Download failed. Unauthorized

GP Premium key worked for long time, at this recent update it stopped working.

I read somewhere here about firewalls blocking the process, So I asked for the ip so I could whitelist/unblocked IP on Wordfence or my router.

GP Premium belongs to Steve Gonzales, Oregon who bought off my resell link.

[albabes]

1.2.96 installed. Update is 1.3.1.

[albabes]

I deactivated, whitelisted 104.236.212.100 in WordFence, then reactivated, then got:

The update process is starting. This process may take a while on some hosts, so please be patient.

Enabling Maintenance mode…

Updating Plugin GP Premium (1/1)
Downloading update from https://generatepress.com/
An error occurred while updating GP Premium: Download failed. Unauthorized

[Tom]

This should help: https://docs.generatepress.com/article/updating-issues/#getting-an-unauthorized-message

[albabes]

Thanks Tom it worked.

Why not put the content of https://docs.generatepress.com/article/updating-gp-premium/
in the appear/genpress area?

Less work for you?>

How is the new resell prog going?

[Tom]

The little help icon links to it above the license key, but some better error messages when things don’t work would definitely help.

Sales are better than ever – really happy we made the switch 🙂

[albabes]

Fantastic Tom on sales! At 60 I’ll never be a big seller of anything anymore, my prime days circa CSS2 Html4, Xhtml are long gone. But I’ve settled on using your theme for future work when it comes, and will insist customers buy your theme.
Note on usability: I never thought your funny colored button was more than a “funny colored button”, never knew it could be clicked. So it pays to not assume ppl think like you do. Which is what usability is all about. And I’ve been on the web circa 1987, BEFORE most, long before it was pervasive.

I’ve been noticing some newer plugin page profiles that allow an ENTIRE right column for information. Im suggesting you put ALL that data there. For your customers, for you, to lessen support work.
And get rid of meaningless button for one ppl are more apt to comprende. like:
https://duckduckgo.com/?q=external++link&atb=v69-5&iar=images&iax=1&ia=images

[Tom]

Which button do you mean?

[albabes]

1. Your not using the “View details” feature on your premium plugin. If you did, you could put LOTS of helpful info there.

2. Colored Button on Appearance | Genpress

[Tom]

The one that says Customize?

[albabes]

http://srsaddleco.com/appearance-generatepress.png

http://srsaddleco.com/genpress%20plugin.png

[Tom]

Gotcha – thanks for the feedback!

[albabes]

Welcome

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