[Resolved] Can’t toggle post metadata on (except author)

[Xander]

Hi!

I have a peculiar issue on my site. When I go from the Customizer to Content -> Display post date, author etc, I can only show the Author.

Even when I enable the Post Date, it doesn’t show it anywhere:

I tried anything to include the Post Date and try to set a last modified date, but for some reason the date never shows up on any of my posts.

Is there a specific code I need to include? The Customizer isn’t working it seems.

[Fernando]

Hi Xander,

Are you using a theme from the Site Library?

If so, kindly let us know what it is.

[Xander]

Hi Fernando,

No specific theme – I’m using the base GeneratePress with Thrive Architect as an add-on.
Here’s an example page where the issue occurs: https://www.ultimategamechair.com/how-to-turn-a-laptop-into-a-gaming-laptop/

Thanks!
Alex

[David]

Hi there,

can you disable all other plugins temporarily to check for plugin conflicts ?

[Xander]

Hi David,

I did that, and there was no change. When I turned the plugins back on, now I can’t even toggle the Post Author on/off (no changes get recorded whatsoever). The whole Display menu in the Customizer doesn’t apply any changes.

Cheers,
Alex

[David]

Do you have any custom functions added to the site ?

[Xander]

As far as I know, no.
I got the site from its previous owner recently, but I just checked the functions.php and I don’t see anybody anything out of the ordinary.

[Ying]

Can you go to appearance > themes, and check if you are using a GP child theme?

[Xander]

Hey, Ying!

Yes, I’m using a child theme indeed as I don’t want to mess something with my main GP theme.

[Ying]

If you are using a child theme, it’s likely some custom function has been added to the child theme.

If you want to debug and fix the issue, this is a must-step, unfortunately.

[Xander]

Hey Ying,

No problem, I switched to the main theme. However, the issue doesn’t get resolved either.

Here’s a screenshot:

[Ying]

The setting in your screenshot seems for the blog/archive, not for the single post.

Can you make sure you are editing the settings for single post?

[Xander]

Apologies, I didn’t see I screenshotted the blog.
Here’s the single post – the situation is the same

[Ying]

No worries!

That’s very strange, any chance you can provide admin login details to your site so we can take a look at the backend?

Please keep the parent theme activated and all other plugins deactivated.

Let me know 🙂

[Xander]

Hey,

Im writing the credentials in the private part of this post. Please let me know if you can login.

[Author]

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