[Support request] Can’t install premium — page not found error

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  • #1353169
    Paul

    I just purchased premium and was able to install it on my office system. But it will not install on my client’s shared hosting system.
    I get this error every time after clicking ‘Install Now’.

    OOPS! THAT PAGE CAN’T BE FOUND.

    This is the url shown:
    …/wp-admin/update.php?action=upload-plugin

    update.php definitely exists so I don’t know what’s going on.

    So I just installed the plugin manually with the file manager. Seems to be working.

    #1353414
    David
    Staff
    Customer Support

    Hi there,

    it sounds like your server is blocking the upload. Does this happen with other manually uploaded plugins?

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