Can't get GeneratePress to make changes

Hi Ron,

Sounds like a weird problem. Can you try #1 on this page? https://docs.generatepress.com/article/debugging-tips/

Are you using a caching plugin by any chance? It might help if you can provide a link to the page as well.

Let us know.

OK, good suggestion, I went back and deactivated all my plugins. At first, for just a couple moments, I was able to make changes to the site using the customizer. Then I started deactivating plugins, discovered a plugin that I thought was causing the issue, then I deactivated it again. Only this time, the preview window is nonresponsive no matter what I do (only working with colors right now, since I did not want to make any further changes until I found out what the problem was.)

I also notice that when I google my business name, Moffitt Healthcare (just a small consulting site), my Webroot SecureAnywhere security program has that little yellow minus sign, instead of the green checkmark, signifying that the site could contain "malicious links or payloads."

And, I do not use a caching plugin. I used to up until a few days ago, but I bought a plugin through Code Canyon to help with private content/logins, and since that plugin did not play well with most any type of caching plugin (which was not advertised until after I bought the plugin), I had to delete the cache plugin.

My site is moffitthealthcare.com

Thanks,

Ron

[Sorry, third sentence should have said "I started ACTIVATING (not "deactivating") plugins]

Hmm, hard to tell what's going on.

When you're in the Customizer and you say things aren't responding, try right clicking in Chrome and select "Inspect".

Are there any red errors in the Console tab?

Yes, I get a TON of "errors." I am not a coder, so I have no idea what any of these mean. There's a ton of "declaration dropped," "error in parsing values" of all kinds of things, various other errors, most of which are very similar if not identical.

I use Firefox, so when I clicked on the Customizer, then right clicked on the customizer window, selected Inspect Element, then clicked on Console tab, that's what I see.

Every "error in parsing" or "unknown pseudo-class" or other error is preceded by a blue triangle with an exclamation point in it.

I just installed Wordfence, did a scan (free version) and it found no security issues, but don't know if that makes any difference.

Right now, except for Wordfence, which I just downloaded and installed, ALL plugins (except for GeneratePress premium) have been deactivated. Yet, the issues persist. Very puzzling.

Hi Ron,

I just ran your site through Sucuri and noticed that you are using the CloudFlare CDN. When you are using this service and want to make changes to your site, you should log into your account there and enable Developer Mode.

Cheers!
Lyle

Did not know this (about enabling developer mode). I shall try it now.

Thanks

Apparently, Cloudflare does not recommend enabling developer mode all the time, what with increasing origin server load and all. Whereas I would be willing to take that extra step to sign into Cloudflare, enable developer mode, make my changes, then disable developer mode, since it does not solve the issue (although better, still functions that the customizer will not do), it's become a royal pain in the rear to deal with this today. I am better off going back to Dynamic/Genesis for now (since that works fine) and maybe revisit this issue in a later time when I have hours of downtime with nothing better to do. Too much time on this already today, so I am done.

No problem, if you decide you want to work on it some more, just let me know.

If it reaches that, feel free to send me temporary admin login details through our contact form and I'll take a look at those errors for clues.