[Support request] can't change font size?

[Charley Payne]

I have generate press premium and have had it for a while, i remember in typography i used to be able to change the font size but it’s now not letting me do this. all my plugins are up to date too!

[Tom]

Does the slider show up allowing you to change it? Or does it not show up at all?

[Charley Payne]

it doesnt show up at all! for example it just says ‘font size- 45px’ but its not clickable

[Tom]

Are you sure you’re all up to date? GP 1.3.34 and GP Premium 1.2.89?

[Charley Payne]

my typography plugin just says version 1.5 but there isnt anything in my updates section to update it

[Tom]

Latest Typography version is 1.6.32.

Try manually updating: https://generatepress.com/knowledgebase/updating-add-ons/#manual-update

Then be sure to add your license key in “Appearance > GeneratePress” so you get future updates through the Dashboard 🙂

[Charley Payne]

Ive just done all of the plugins and uploaded them and was just about to put in the license key and clicked activate on all of them even though i already had and NOW my website is dead!!!!! please help- heres the message its showing

Fatal error: Cannot redeclare generate_copyright_customizer_live_preview() (previously declared in /home/amchimny/public_html/charleypayne.com/wp-content/plugins/generate-copyright/functions/functions.php:112) in /home/amchimny/public_html/charleypayne.com/wp-content/plugins/gp-premium/copyright/functions/functions.php on line 118

[Charley Payne]

IM FREAKING OUTTTTT

[Tom]

You have Generate Copyright and GP Premium activated at the same time.

If you’re using GP Premium, individual add-ons should not be activated at the same time.

I have fail-safes implemented, but it looks like this copyright function slipped through the cracks.

To fix it, login to your server via FTP or control panel, and delete the generate-copyright folder inside “wp-content/plugins”.

If you can’t sort that out, try calling your hosting company and ask them to do the above.

Let me know 🙂

[Charley Payne]

it won’t actually let me log in to anything! i would normally do http://www.charleypayne.com/wp-admin but it comes up with the same fatal error message 🙁

[Tom]

Yea, you have to do it through your hosting control panel/FTP.

If you’re completely lost, send me an email through our contact form (https://generatepress.com/contact) with your hosting login details (not WordPress) and I’ll fix it for you.

It might be a good thing to learn through – you can login to your cpanel by going to yoursite.com/cpanel and use your hosting login details to login.

Then go to “File Manager” and navigate to “wp-content/plugins”.

Then delete the “generate-copyright” folder, and your site will be back to normal.

[Charley Payne]

hosting cntrol panel? I’ve done charleypayne.com/cpanel and it brings up a random website i have never seen before!

the only hosting website i know is fasthosts.com ? could this be it?

[Tom]

It could be if that’s who you pay monthly/yearly for hosting.

When you signed up, they give you a username and password (not your WP user and password).

You can use that username and password at yoursite.com/cpanel

It might be better just to call them and explain you need to delete a folder on your site in order to stop a PHP error from happening.

[Charley Payne]

okay great, i will try that and let you know. many thanks for all your help tom!

[Tom]

No problem – sorry for the inconvenience. Just know your website is fine, we just need to delete that generate-copyright folder and it’ll be back to exactly the way it was 🙂

[Author]

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