- This topic has 17 replies, 4 voices, and was last updated 2 years, 10 months ago by Leo.
November 22, 2020 at 6:15 pm #1541644Jennifer
When I add content to the sidebar and press “update” I get the following error msg “The error is object object”. Doesn’t matter what kind of content I add, text, images, subscription contact form, same error.
All sidebars are turned on in the customizer, no plug in conflicts or caching issues.
Running merch theme.
Thank you, JenneNovember 22, 2020 at 6:39 pm #1541654ElvinStaffCustomer Support
Can you tell us how you’ve verified that it isn’t a plugin conflict?
Were you able to disable all plugins except GP Premium and check if it still occurs?
Let us know. 🙂November 22, 2020 at 7:55 pm #1541705Jennifer
HI Elvin, Yes, I deactivated them all 1 by 1 and verified that the sidebar still wasn’t working. Also, deactivated 2 caching plug ins before running the verification. Also, cleared browser and wordpress caches. Thank you. JenniferNovember 22, 2020 at 8:38 pm #1541738LeoStaffCustomer Support
Are you having the issue with all widget areas or just the sidebar?November 22, 2020 at 8:51 pm #1541753Jennifer
Hi Leo, It’s only the sidebar, all other widget areas are working correctly.
JenniferNovember 23, 2020 at 2:29 am #1541978DavidStaffCustomer Support
can you share a link to the site where the sidebar is present – may give us some pointers on what the issue is.November 23, 2020 at 7:06 pm #1543358Jennifer
I just loaded the Merch theme onto my site (after removing the old site as instructed in the site library area) and was redesigning my site. The last step was loading my content to the sidebar.
Let me know next steps. Thanks for your help,
JenniferNovember 24, 2020 at 1:23 am #1543704DavidStaffCustomer Support
Thats peculiar. Are you using the Woocommerce Shop that Merch installed ?November 24, 2020 at 8:50 am #1544626Jennifer
No I am not using the woocommerce shop. The error is super weird “the error is (object object)”.
JenniferNovember 24, 2020 at 9:14 am #1544664DavidStaffCustomer Support
The Merch site uses a Hook Element to move the Sidebar to a different position in the Product Pages. I wonder whether that is having an impact.
Go to Appearance > Elements and look for:
Woo Single Product Sidebar
Then delete that element.November 24, 2020 at 12:07 pm #1545004Jennifer
I went to the appearance menu and that element isn’t in the elements menu, if it is standard with the Merch Site, then I may have deleted it when customizing my site, since it was labelled “woo” and related to commerce.
Now I wonder if that is actually the issue. Should I try to somehow reinstall or recreate that element to test it out. Let me know!November 24, 2020 at 12:51 pm #1545054LeoStaffCustomer Support
That really is super strange. Any chance you can provide the dashboard login for us to take a look?
Please disable all plugins except GP Premium if you can.
Let me know 🙂November 24, 2020 at 1:57 pm #1545143Jennifer
Ok i have included temp log in credentials and deactivated all plug ins except of GP Premium. I only want the sidebar to appear on blog posts, not any pages (if that matters). Thank you!November 24, 2020 at 2:43 pm #1545183LeoStaffCustomer Support
Just tested it but don’t think I’m experiencing the issue.
Do you mind taking a look at this clip and let me know if I’m missing something here?
https://www.screencast.com/t/385NWtkSNovember 24, 2020 at 2:45 pm #1545188Jennifer
Hmm…when i was doing testing my screen did NOT look like that (which is the normal look). I did deactivate the plug ins one by one and tested them too. I will try reactivating them AGAIN, and see if it’s one of them. I will msg back with results.
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