[Support request] Can’t add GP Premium plugin to website

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Home Forums Support Can’t add GP Premium plugin to website

  • This topic has 5 replies, 3 voices, and was last updated 2 months ago by David.
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #2250324
    Stanley

    I can’t add the GP Premium plugin to my site-I keep getting an error message: The link you followed has expired. I kept trying with a new link but it didn’t help. Most of my plugins have been deactivated but that didn’t help. I deleted the original GP Premium plugin hoping that would help but it didn’t. The theme is up to date and the GP plugin is the newest one. I renewed my license in May but didn’t update my site until now. License expired?

    stans94@gmail.com

    #2250441
    Leo
    Staff
    Customer Support

    Hi there,

    It can’t be a license issue as you have a lifetime license.

    Can you provide the dashboard access using the private info field and I’ll give it a shot?
    https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

    #2250531
    Stanley

    Leo,

    [Credentials removed]

    #2250556
    Leo
    Staff
    Customer Support

    That’s so strange. I can’t recall seeing this issue before.

    Can you disable all plugins for me to test again?

    Thanks!

    #2250582
    Stanley

    Leo,

    All plugins have been deactivated.

    #2250822
    David
    Staff
    Customer Support

    Hi there,

    in Dashboard > Tools > Site Health –> Info >>> Server tab you can see you server settings.

    For comparison these are my base settings for my basic servers:

    PHP max input variables	4000
    PHP time limit	1200
    PHP memory limit	768M
    Max input time	600
    Upload max filesize	300M
    PHP post max size	300M

    If you can update you settings to something similar.
    But apart from the lower values, what MAY be an issue is the missing unit values for the PHP memory limit, Upload max filesize and PHP post max size.

    For example my Upload max filesize is 300M whereas your server is just 256

    So if go to my sites Media > Add New page i will see:

    Maximum upload file size: 300M. Thats 300meg uplaod.

    On your site it is:

    Maximum upload file size: 256 B. i could assume thats 256 bytes…. not sure….

    If thats the case then the link will expire because the server won’t allow a file over 256 bytes.

Viewing 6 posts - 1 through 6 (of 6 total)
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