[Support request] Can’t add GP Premium plugin to website

[Stanley]

I can’t add the GP Premium plugin to my site-I keep getting an error message: The link you followed has expired. I kept trying with a new link but it didn’t help. Most of my plugins have been deactivated but that didn’t help. I deleted the original GP Premium plugin hoping that would help but it didn’t. The theme is up to date and the GP plugin is the newest one. I renewed my license in May but didn’t update my site until now. License expired?

stans94@gmail.com

[Leo]

Hi there,

It can’t be a license issue as you have a lifetime license.

Can you provide the dashboard access using the private info field and I’ll give it a shot?
https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

[Stanley]

Leo,

[Credentials removed]

[Leo]

That’s so strange. I can’t recall seeing this issue before.

Can you disable all plugins for me to test again?

Thanks!

[Stanley]

Leo,

All plugins have been deactivated.

[David]

Hi there,

in Dashboard > Tools > Site Health –> Info >>> Server tab you can see you server settings.

For comparison these are my base settings for my basic servers:

PHP max input variables	4000
PHP time limit	1200
PHP memory limit	768M
Max input time	600
Upload max filesize	300M
PHP post max size	300M

If you can update you settings to something similar.
But apart from the lower values, what MAY be an issue is the missing unit values for the PHP memory limit, Upload max filesize and PHP post max size.

For example my Upload max filesize is 300M whereas your server is just 256

So if go to my sites Media > Add New page i will see:

Maximum upload file size: 300M. Thats 300meg uplaod.

On your site it is:

Maximum upload file size: 256 B. i could assume thats 256 bytes…. not sure….

If thats the case then the link will expire because the server won’t allow a file over 256 bytes.

[Author]

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