[Support request] Can’t Activate Premium or Modules

[Andrew]

When activating the site, the key is not working. I can only see a constant spinning wheel.

I have done the following
– cleared cache
– disabled cache
– disable cloudflare
– used the secondary API here: https://docs.generatepress.com/article/403-forbidden-when-activating-license-key/#secondary-api

Not sure what’s causing the issue.

Thanks

[David]

Hi there,

when you see the Spinning wheel, can your Right Click > Inspect the page, in the Browser developer tools, can you see any Errors in the Console tab ?

[Author]

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