[Resolved] Cannot update theme

Home Forums Support [Resolved] Cannot update theme

Home Forums Support Cannot update theme

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #1360853
    Paul

    Hi There,

    I’ve created a clone of my site but this version will not allow me to update the GP Premium plugin

    I keep seeing the following message after trying:
    Update Failed: Download failed. Unauthorized

    Please note I have followed steps you posted here:
    https://docs.generatepress.com/article/updating-issues/#getting-an-unauthorized-message

    Cheers
    Paul

    #1361054
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    That error only happens when the URL you’re trying to update from doesn’t match the URL that was active when the license key was saved.

    Simply hitting the save button should fix the issue, as it re-activates the license key with the current URL. If that doesn’t work, you can try removing and re-adding the license key, but that shouldn’t really be necessary.

    Can you confirm that the key has been successfully re-activated?

    #1361171
    Paul

    Hi Tom,

    Just tried again and now updated ๐Ÿ™‚

    Thanks for your help and have a good day.

    Paul

    #1361284
    Tom
    Lead Developer
    Lead Developer

    Glad I could help! You too ๐Ÿ™‚

Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.