[Support request] Cannot install GP Premium Plugin – Freezing

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  • This topic has 3 replies, 3 voices, and was last updated 9 months ago by Tom.
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  • Author
    Posts
  • #1114540
    Kiran

    Hi,

    I have bought GP Premium and I have installed and activated the theme on my page. When I follow the instructions to install GP Premium (by uploading the zip file into plugins) it just gets stuck at 17% uploading for ages. I have tried both Chrome and Firefox. I am not sure what I am doing wrong. I have downloaded multiple instances of the zip file and followed all the instructions to a T.

    Thanks!

    #1114578
    Leo
    Staff
    Customer Support

    Hi there,

    That’s strange.

    Any chance you can disable all plugins and give it another shot?

    #1114786
    Kiran

    I have tried this, I am still having absolutely no luck with this over both browsers 🙁 It is super frustrating. I am wondering if there might be an issue with the zip file? I have installed other plugins with no issue… the theme is active and I have tried disabling plugins to try again, still no dice.

    #1114806
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    We haven’t received any other reports of this, and the zip files haven’t been changed in a few weeks.

    I wonder if this is server related – can you report it to your hosting to see if they can find anything on their end?

    Let me know 🙂

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