[Support request] Cannot import license

Home Forums Support [Support request] Cannot import license

Home Forums Support Cannot import license

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #1508923
    Hùng Phan

    After installing the generatepress plugin. I cannot import the license to use.
    I contacted the hosting provider.
    They reported generatepress.com was blocking ip 45.252.248.0/22
    Please reopen and support me.
    null

    #1508977
    Hùng Phan

    Please…

    #1509037
    David
    Staff
    Customer Support

    Hi there,

    this topic explains the possible issues:

    https://docs.generatepress.com/article/curl-error-28-connection-timed-out/

    Please work through that topic with your host first.
    If still an issue i will ask our network admin to look if there is an IP blockage

    #1509779
    Hùng Phan

    Hello, I was working with the server, they said the problem was on your side.
    Please unlock ip 45.252.248.0/22

    #1509989
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    We’ve unbanned that IP – you should be good to go.

    Let us know 🙂

Viewing 5 posts - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.