Home › Forums › Support › Cannot import license This topic has 4 replies, 3 voices, and was last updated 3 years, 5 months ago by Tom. Viewing 5 posts - 1 through 5 (of 5 total) Author Posts October 29, 2020 at 2:26 am #1508923 Hùng Phan After installing the generatepress plugin. I cannot import the license to use. I contacted the hosting provider. They reported generatepress.com was blocking ip 45.252.248.0/22 Please reopen and support me. October 29, 2020 at 3:19 am #1508977 Hùng Phan Please… October 29, 2020 at 3:55 am #1509037 DavidStaff Customer Support Hi there, this topic explains the possible issues: https://docs.generatepress.com/article/curl-error-28-connection-timed-out/ Please work through that topic with your host first. If still an issue i will ask our network admin to look if there is an IP blockage October 29, 2020 at 8:30 am #1509779 Hùng Phan Hello, I was working with the server, they said the problem was on your side. Please unlock ip 45.252.248.0/22 October 29, 2020 at 11:18 am #1509989 TomLead Developer Lead Developer Hi there, We’ve unbanned that IP – you should be good to go. Let us know 🙂 Author Posts Viewing 5 posts - 1 through 5 (of 5 total) You must be logged in to reply to this topic. Log In Username: Password: Keep me signed in Log In