Archived topic
Cannot import license
4 replies · Started by Hùng Phan on October 29, 2020
Viewing posts 1–5 of 5
After installing the generatepress plugin. I cannot import the license to use.
I contacted the hosting provider.
They reported generatepress.com was blocking ip 45.252.248.0/22
Please reopen and support me.
Please...
Hi there,
this topic explains the possible issues:
https://docs.generatepress.com/article/curl-error-28-connection-timed-out/
Please work through that topic with your host first.
If still an issue i will ask our network admin to look if there is an IP blockage
Hello, I was working with the server, they said the problem was on your side.
Please unlock ip 45.252.248.0/22
Hi there,
We've unbanned that IP - you should be good to go.
Let us know :)
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