[Support request] Cannot go into customize while using GP Premium

Home Forums Support [Support request] Cannot go into customize while using GP Premium

Home Forums Support Cannot go into customize while using GP Premium

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #1624546
    Marcin

    Hello, I have a problem with using customize mode on my web. WordPress shows me blank page or critical error. The problem exists only while I am using GP Premium plugin. With free version of theme customize mode works perfectly. Do You known why?

    #1624631
    David
    Staff
    Customer Support

    Hi there,

    a white screen generally means the PHP Memory Limit of the site needs increasing. Can you check the server memory limit – i would recommend a minimum of 256mg

    #1624654
    Marcin

    For wordpress I,ve alredy had 256 MB

    #1624714
    David
    Staff
    Customer Support

    Can you go to Tools > Site Health and check to see if there are any errors being reported.

    #1624719
    Marcin

    There are no errors

    #1624775
    David
    Staff
    Customer Support

    The issue is generally memory related.
    This can be at the server level, for example if you have a lot of Plugins installed that consume that memory you may need to increase ( my base development sites i start with 768meg and round it down after completion ).

    It can also be a local browser memory issue where the localStorage/caches are overloaded.

    Can you first test without any other plugins enabled ?

    #1625890
    Marcin

    I have only 256 MB of RAM at this server. Today It does work, so we will see. I understend the problem now.

    #1626093
    David
    Staff
    Customer Support

    Glad to hear its working.

Viewing 8 posts - 1 through 8 (of 8 total)
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