[Support request] cannot get new screenshot.png to show on child theme

[Cathy]

I have overwritten my screenshot.png on my child theme several times – just shows as blank. Have tried clearing cache. No luck … just blank.

[Tom]

Hi there,

So in your child theme folder, you’ve completely replaced screenshot.png and it’s not updating in the Dashboard? All browser caches clear? That should be all you need to do.

[Cathy]

Thanks yes I have done that but no luck 🙁
I have tried flushing the cache from the hosting end also. Still blank.
Tried making the size smaller and reuploading.
Tried opening on a different computer.
Always blank.

[Tom]

Here’s the image it’s looking for: https://waterwiseaquatics.peaksmedia.com/wp-content/themes/waterwiseaquatics/screenshot.png

Perhaps there’s an issue with it?

[Cathy]

mmm well I hadn’t thought to check it that way 😉 I have tried uploading an image that works on another site too but it’s also blank so maybe it’s an FTP/upload issue … thank you will try uploading a different way.

[Tom]

No problem 🙂

[Author]

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