[Support request] Cannot Edit Header With Awaken Template

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Home Forums Support Cannot Edit Header With Awaken Template

Viewing 15 posts - 1 through 15 (of 30 total)
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    Posts
  • #656386
    Kathleen

    I just installed Awaken on a fresh site. Elementor WILL NOT allow me to edit the header. There are no handles as the picture is aligned to the very top. I read elsewhere to install Simple CSS and then I added some CSS content that someone named Lyle had posted. That didn’t work. I deactivate GeneratePress Pro. Then I didn’t even see the header. Please don’t tell me to disable the Header Overlay as I do not have that setting.
    What else can I try before giving up?

    GP Premium 1.7.2
    #656664
    David
    Staff
    Customer Support

    Hi there,

    so Awaken is using GP Page Headers which in this case has an Elementor template added to it via a short code. If you look in the Elementor > My Templates you will see that template, which you can edit and the changes will be reflected in the header.

    #697473
    gianfranco

    Hi david,
    i have the same problem of kathleen.
    I cannot remove the red background, i cannot upload a full wdth image on which put the text with 2 buttons. can you have a guide about that?

    #697587
    Tom
    Lead Developer
    Lead Developer

    The red background is a background image set inside the “Header” element, which you can find in “Appearance > Elements”.

    If you edit that hero element, you’ll see the options for background images etc..

    #761526
    Morgan

    I know this thread is old, but hoping y’all can help me as well. I went to the place David suggested (Elementor > My Templates) and am able to edit that hero header section. However, it does not appear when I edit the rest of my site- it simply starts my page at the white part below the header- the part that begins with “It’s Simple and Life Changing”. Does anyone know how to fix this? Thanks!

    #761547
    Leo
    Staff
    Customer Support

    Any chance you can start a new topic and link me to your site in question?

    Thanks!

    #763096
    Morgan

    Leo,
    Our site currently has a maintenance page as we don’t want to make it live, since we can’t get the header to format correctly. Can I somehow send you screenshots?

    #763123
    Tom
    Lead Developer
    Lead Developer

    Ah yes, it looks like that site is missing a header color.

    Go to “Customize > Colors > Header” and add this as the background: #d5232f

    Then you should be good to go 🙂

    #763148
    Morgan

    Hi Tom! I followed those instructions and added that hex as the background color, but it still doesn’t seem to be showing the hero header, as shown in the demo

    #763365
    Tom
    Lead Developer
    Lead Developer

    There’s no hero on the home page at all?

    #763367
    Morgan

    Right! It shows the top “menu” bar and then starts at the part of the demo that says “it’s simple and life changing”. There is no section with “awaken to a new world feeling”, the iPhone, etc.
    However, I did follow David’s directions above (Elementor > My Templates) and it takes me to edit that hero header, but it does not appear on my home page, or any page.

    #763375
    Tom
    Lead Developer
    Lead Developer

    Did you import the site on a fresh WordPress installation?

    Is anything inside “Appearance > Elements”?

    #763376
    Morgan

    I did import on a fresh site, I had WordPress master reset anything I had previously created.
    Nothing under Appearance > Elements

    #763377
    Morgan

    Tom- I found “Global Header” in the trash under Appearance > Elements and restored it. It’s not exactly as it shows in the demo, but it’s something, and does appear on the homepage.

    #763381
    Tom
    Lead Developer
    Lead Developer

    That’s the one. Inside that Element, there should be a shortcode with an ID in it. Does that ID match the Hero Section template in “Elementor > My Templates”?

Viewing 15 posts - 1 through 15 (of 30 total)
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