[Support request] Cannot Edit Header With Awaken Template

[Kathleen]

I just installed Awaken on a fresh site. Elementor WILL NOT allow me to edit the header. There are no handles as the picture is aligned to the very top. I read elsewhere to install Simple CSS and then I added some CSS content that someone named Lyle had posted. That didn’t work. I deactivate GeneratePress Pro. Then I didn’t even see the header. Please don’t tell me to disable the Header Overlay as I do not have that setting.
What else can I try before giving up?

[David]

Hi there,

so Awaken is using GP Page Headers which in this case has an Elementor template added to it via a short code. If you look in the Elementor > My Templates you will see that template, which you can edit and the changes will be reflected in the header.

[gianfranco]

Hi david,
i have the same problem of kathleen.
I cannot remove the red background, i cannot upload a full wdth image on which put the text with 2 buttons. can you have a guide about that?

[Tom]

The red background is a background image set inside the “Header” element, which you can find in “Appearance > Elements”.

If you edit that hero element, you’ll see the options for background images etc..

[Morgan]

I know this thread is old, but hoping y’all can help me as well. I went to the place David suggested (Elementor > My Templates) and am able to edit that hero header section. However, it does not appear when I edit the rest of my site- it simply starts my page at the white part below the header- the part that begins with “It’s Simple and Life Changing”. Does anyone know how to fix this? Thanks!

[Leo]

Any chance you can start a new topic and link me to your site in question?

Thanks!

[Morgan]

Leo,
Our site currently has a maintenance page as we don’t want to make it live, since we can’t get the header to format correctly. Can I somehow send you screenshots?

[Tom]

Ah yes, it looks like that site is missing a header color.

Go to “Customize > Colors > Header” and add this as the background: #d5232f

Then you should be good to go 🙂

[Morgan]

Hi Tom! I followed those instructions and added that hex as the background color, but it still doesn’t seem to be showing the hero header, as shown in the demo

[Tom]

There’s no hero on the home page at all?

[Morgan]

Right! It shows the top “menu” bar and then starts at the part of the demo that says “it’s simple and life changing”. There is no section with “awaken to a new world feeling”, the iPhone, etc.
However, I did follow David’s directions above (Elementor > My Templates) and it takes me to edit that hero header, but it does not appear on my home page, or any page.

[Tom]

Did you import the site on a fresh WordPress installation?

Is anything inside “Appearance > Elements”?

[Morgan]

I did import on a fresh site, I had WordPress master reset anything I had previously created.
Nothing under Appearance > Elements

[Morgan]

Tom- I found “Global Header” in the trash under Appearance > Elements and restored it. It’s not exactly as it shows in the demo, but it’s something, and does appear on the homepage.

[Tom]

That’s the one. Inside that Element, there should be a shortcode with an ID in it. Does that ID match the Hero Section template in “Elementor > My Templates”?

[Author]

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