[Resolved] Cannot change font color on Headlines – Error Message

[Lina]

Hello!

I’m working in the Search template, and keep running into the same issue – it’s making it impossible to use Headlines. When I try to change the font color on a headline, I get the “This block has encountered an error and cannot be previewed” message.

If I use Headings, it’s perfectly fine, but then I don’t have the same control over the text. How can I fix this?

Things I’ve tried so far: clearing cache directly from Siteground Site Options, clearing browse cache, doing a manual Cache Purge in SG Optimizer, disabling all plugins other than Generate Press and Generate Blocks.

Thank you

[Leo]

Hi Lina,

That sounds strange – we haven’t had any other reports on this before.

Is this happening to all Headline blocks?

Let me know 🙂

[Lina]

Yes, on the entire website. I was working on the home page, but I’ve tested other pages, and as soon as I try to change anything in the colour section (border, highlight, font color, etc) I get the error message. Then I have to refresh the page to get the error to disappear. It just won’t let me do anything with color.

[Leo]

Any chance you can disable all plugins except GP Premium and GenerateBlocks and provide us the dashboard access to take a look?

You can provide access using the private info field:
https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

Thanks.

[Lina]

Absolutely. I’d already tried the plug-in disable, but I hope you have better luck. I’ve attached login details.

[Leo]

The username and password didn’t work for me.

Can you confirm? Maybe provide the login link at the same time.

[Lina]

Very sorry about that, I think I had the wrong email.

I just logged in with the details I’m sending you now.

[Leo]

Don’t believe I’m experiencing the issue. Take a look at this video:
https://www.screencast.com/t/bmsQ32iQvT

Am I missing a step somewhere?

[Lina]

I really don’t know what happened, Leo… but after your message, I tried it once, and the same thing happened – I got the error message.
Then the page refreshed itself and everything worked perfectly after. 🙂 It’s a mystery to me. Whatever you did, it clearly worked.

[Leo]

I didn’t do anything other than shooting that video 🙂

[Author]

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