[Resolved] Cannot add site logo

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  • #1322798
    Chux

    Hi,

    I just have been unable to add a site logo. When I click to add one, I get taken to the dialog to choose a logo image, when I choose one, I get a blank ‘Crop Image’ dialog with no image displayed to crop and no errors displayed at all.

    The logo image size I have is 747x250px, and I have assumed that it will be auto-scaled down to fit. Setting Logo Width to to any value, even the max 800px makes no difference.

    I enabled WP_DEBUG, but no errors are displayed when this is happening.

    I am using the latest GP Pro version.

    #1322799
    Chux

    Is there a recommended size for logos ?

    I have googled but cannot find any information about this

    #1322937
    Chux

    Even at reduced logo sizes, I struggled with this. Also, even uploading an image in that dialog became problematic and will just freeze and not offer the upload drop area … once it did offer the upload drop area, but then froze when I began to upload a file and never completed the upload.

    All of these with no errors displayed anywhere and debug enabled …

    So, I reasoned that it may have some conflict with media related plugins, so I disabled the 2 media related plugins I have … Enhanced Media Library and Media Library Assistant.

    Eventually I was able to get round this problem … but I cannot say conclusively if this was a conflict with either media plugin and I just don’t have the time to troubleshoot it.

    #1322953
    Leo
    Staff
    Customer Support

    Hi there,

    Sounds like a conflict with one of the mentioned plugins for sure.

    Glad you were able to figure out 🙂

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