Cannot Activate License Key

Hi Mario,

Can you open a new topic and copy/paste your IP address into the private info field so we can check if it's been blocked by our server?

Hi Ying,

Do you need my personal IP address or is it something server-related?

Thanks
Mario

Hi Mario,

It's your server address where you host your website on which you are trying to activate the license key :)

I'm also cannot active my license, please help to check
ErrorMessage: 403 Forbidden. Your server is not able to communicate with generatepress.com in order to activate your license key.
My Server IP: 13.214.34.30

Hi guys,

I just installed GeneratePress Theme and upload GP Premium plugin and it is impossible to activate license key due to the same error : "403 Forbidden. Your server is not able to communicate with generatepress.com in order to activate your license key."

I don't know if it could helps ; but on Hostinger I never have this issue, but this website is hosted on OVH Cloud.

Thanks in advance for your help, love your work !

GeneratePress v3.1.1
GP Premium v2.1.1

Thibaud

OVH seems to have different outgoing IPs (https://generatepress.com/forums/topic/licence-cant-be-activated-on-my-clients-site/#post-2075926).

Can you check what those are on your end so we can report them to our hosting to see if they're banned?

Thanks!

Thank you for your help Tom !

After a talk with OVH support, they gave me this IP : 91.134.248.211
It should be ok with it ! 🤞🤞
Can you confirm ?

👉 For everyone who has this issue, you can find it here : https://docs.ovh.com/fr/hosting/liste-des-adresses-ip-des-clusters-et-hebergements-web/#en-pratique (inside "gateway IP" part)

That's the one! It should be good to go in about 5-10 minutes :)

Thanks!

Hi Tom,

Thank you very much, it works like a charm ! :)
You and your team are doing a great job with GP.

Thibaud

Glad it worked. Thank you!

Hi Tom

The same situation i.e. OVH, cluster 031 so outgoing IP (gateway) is 141.94.87.67 (thx Thibaud). Could you help me please?

Hi there,

I just checked that one and it isn't banned on our end. Could it be any of the others?

Hi Tom

"Could it be any of the others?" - good question but I don't know answer because today everything is alright. I mean today after activating I see message "Receiving premium updates" in GP dashboard. So... Thank you Tom :)

Strange - glad it's working now! :)

Hello,
I have the same issue with my client hosted by OVH (best idea in the world :( ).
Cluster : 007
gateway : 51.68.11.207

Could you please check if there is a blacklist issue ?