[Resolved] Cannot Activate License Key

[Ying]

Hi Mario,

Can you open a new topic and copy/paste your IP address into the private info field so we can check if it’s been blocked by our server?

[Mario]

Hi Ying,

Do you need my personal IP address or is it something server-related?

Thanks
Mario

[Ying]

Hi Mario,

It’s your server address where you host your website on which you are trying to activate the license key 🙂

[Ordinary Folk]

I’m also cannot active my license, please help to check
ErrorMessage: 403 Forbidden. Your server is not able to communicate with generatepress.com in order to activate your license key.
My Server IP: 13.214.34.30

[Thibaud]

Hi guys,

I just installed GeneratePress Theme and upload GP Premium plugin and it is impossible to activate license key due to the same error : “403 Forbidden. Your server is not able to communicate with generatepress.com in order to activate your license key.”

I don’t know if it could helps ; but on Hostinger I never have this issue, but this website is hosted on OVH Cloud.

Thanks in advance for your help, love your work !

GeneratePress v3.1.1
GP Premium v2.1.1

Thibaud

[Tom]

OVH seems to have different outgoing IPs (https://generatepress.com/forums/topic/licence-cant-be-activated-on-my-clients-site/#post-2075926).

Can you check what those are on your end so we can report them to our hosting to see if they’re banned?

Thanks!

[Thibaud]

Thank you for your help Tom !

After a talk with OVH support, they gave me this IP : 91.134.248.211
It should be ok with it ! 🤞🤞
Can you confirm ?

👉 For everyone who has this issue, you can find it here : https://docs.ovh.com/fr/hosting/liste-des-adresses-ip-des-clusters-et-hebergements-web/#en-pratique (inside “gateway IP” part)

[Tom]

That’s the one! It should be good to go in about 5-10 minutes 🙂

Thanks!

[Thibaud]

Hi Tom,

Thank you very much, it works like a charm ! 🙂
You and your team are doing a great job with GP.

Thibaud

[Tom]

Glad it worked. Thank you!

[Krzysztof]

Hi Tom

The same situation i.e. OVH, cluster 031 so outgoing IP (gateway) is 141.94.87.67 (thx Thibaud). Could you help me please?

[Tom]

Hi there,

I just checked that one and it isn’t banned on our end. Could it be any of the others?

[Krzysztof]

Hi Tom

“Could it be any of the others?” – good question but I don’t know answer because today everything is alright. I mean today after activating I see message “Receiving premium updates” in GP dashboard. So… Thank you Tom 🙂

[Tom]

Strange – glad it’s working now! 🙂

[Gwenaelle Bourhis]

Hello,
I have the same issue with my client hosted by OVH (best idea in the world 🙁 ).
Cluster : 007
gateway : 51.68.11.207

Could you please check if there is a blacklist issue ?

[Author]

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