[Support request] Can not see Content Under One of my Post

[verma-rajiv]

Hi There,

I have published one of my articles but its contents are not visible in live though I can see the title of the post. Also, the category is not reflecting in live. I can see everything fine in the WordPress Admin panel.

Reference:
the below post is without content and Category.

https://paisaknow.com/how-to-increase-icici-bank-credit-card-credit-limit-online-enhance-icici-credit-card-limit/

Rajiv

[Elvin]

Hi there,

Can you try disabling ALL plugins except GP Premium and check if it displays? To check for any plugin conflict.

[verma-rajiv]

This post is not the recent one.all the recent post are working fine.

Only the above post has an issue rest all are good.

Rajiv

[Elvin]

Can you provide us temporary backend access to check the post on the backend?

To check and have an idea on what’s supposed to display as the content. 😀

[verma-rajiv]

How to proceed with that? I am not aware of how to grant temporary access to the backend.

[David]

Hi there,

before we go into Logging into the site.
Can you clear any Plugin Page Caches or any server side caches.

[verma-rajiv]

I have already cleared the server cache twice or thrice but it did not show up. How it would be if I delete this Post from the admin panel and I write a new post with the same content and Publish it. Let the previous one shows a 404 error.

What do you think about this?

Rajiv

[David]

Might be the best direction to take. You can keep the same post slug to maintain the URL.
Perhaps try creating a draft post and previewing it to see if the issue is just specific to that one post.

[verma-rajiv]

I will implement this as will update you on how it goes.

Thanks David

[verma-rajiv]

Hi David,

I have made the changes as above. I have deleted the post without content and published the content once again in a new post, and a new post is live without any issue.

However, the old post title still exists on the home page under the category uncategorized without content. It did not go away. I have cleared the cache as well.

Regards
Rajiv

[David]

I don’t see the old post on the home page. Try clearing your browser caches again, it may have got cached on your server or your ISP/Router

[verma-rajiv]

Hi David,

If you look at my site home page, there is an Uncategorized category, when you click on it you will see a post and when you will click on the post there is no content.

However, I have deleted this post from the admin panel and wrote a new post. but still, I can see it on my home page.

FYI- I have cleared the server cache, browser cookies but it still shows up.

Rajiv

[Ying]

Hi there,

I can see a code block in this article’s content area.
https://www.screencast.com/t/nxHPNH85u7

Can you share the content in this code block?

[verma-rajiv]

Hi Ying,

Before Content was there in my admin panel but on my website, it was not showing. So I have deleted this post from my admin panel already and published a new post instead and there is no issue with the new post.

Is it Possible to remove this Uncategorized category from the site home page?

Rajiv

[Ying]

Hi Rajiv,

You can try the methods introduced here to remove the uncategorized category,
https://dominiquej.com/how-to-delete-uncategorized-wordpress/
You can always use this CSS to hide the uncategorized category from the categories widget.

.widget.widget_categories li.cat-item.cat-item-1 {
    display: none;
}

Adding CSS: https://docs.generatepress.com/article/adding-css/

Let me know if you need further assistance 🙂

[Author]

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