[Support request] Bug mobile when click button

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Home Forums Support Bug mobile when click button

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #2299967
    alexis

    Hello I have a bug on my site on mobile. When I go on pages services some buttons, we are obliged to click twice to go on the page. Do you have a solution please ?

    Alexis
    agency K-LYA

    #2300261
    Fernando
    Customer Support

    Hi Alexis,

    Can you specify a specific button wherein this issue occurs?

    What device are you using? And, have you tested for the occurrence of this issue on a different device?

    Let us know.

    #2300417
    alexis

    Yes I put you the url in private. This is the button :”Lancer votre projet”. I use an iphone with Google Chrome. I don’t have this bug on safari. I tested on 2 different Iphones

    Alexis
    agency K-LYA

    #2301260
    Ying
    Staff
    Customer Support

    Hi there,

    Can you try disabling the back-to-top button at customizer > layout > footer to test?

    Let me know!

    #2301536
    alexis

    Yes, but the bug is still there

    Alexis
    agency K-LYA

    #2301737
    David
    Staff
    Customer Support

    Hi there,

    that button sits inside a container that uses negative margins and has an animation on scroll.
    Is it possible to temporarily remove those ? Its just to test whether those changes are affecting the stacking context of the buttons, and effectively the user is having to click through another element ( eg. the hidden slideout overlay ).

    #2301786
    alexis

    I did it but nothing changes. The other button that has a malfunction is “Découvrir les simulateurs”. These 2 buttons have an identical hover. Note that the bug is only on Chrome Iphone. On the Google Iphone application no bug obviously

    Alexis
    agency K-LYA

    #2301857
    David
    Staff
    Customer Support

    Chrome on iOS is a nightmare to debug as it uses the webviews app and isn’t as such a proper browser.
    So you can’t dev tool the stupid thing.

    Its gonna require some hit and miss attempts to debug.
    If you remove the hover styles from those buttons – do they work ?

    #2301910
    alexis

    I tried but it doesn’t work but in fact I think it’s almost all the links like that

    Alexis
    agency K-LYA

    #2302998
    David
    Staff
    Customer Support

    Try disabling the AOS scripts altogether, as a couple of other user had a similar issue with it:

    https://github.com/michalsnik/aos/issues/658

    #2303012
    alexis

    Sorry it doesn’t change

    Alexis
    agency K-LYA

    #2303047
    David
    Staff
    Customer Support

    I tested on my iphone in Chrome icognito ( no caching ) and the links are working on first tap,
    Can you recheck? possibly on a different network to eliminate any ISP/Router caches.

    #2303111
    alexis

    I had another person outside my network test it and I have the bug on all the buttons on the home page and other pages except those in the hero section. All the buttons “découvrir le simulateur” you have to click twice. On the other hand when you click on 1 button and you test the others it is good. What I do not understand is that this bug is not present on this section for example

    Alexis
    agency K-LYA

    #2304082
    David
    Staff
    Customer Support

    Hmmm… can you temporarily disable the Off Canvas Panel on Mobile?

Viewing 14 posts - 1 through 14 (of 14 total)
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