[Support request] Breadcrumb: issue 404

[Pamilab Srl]

Hi,
I have a problem with breadcrumb on the product page. The product category is not found (wrong – it’s present) and the user goes to the 404 page

Can you help me?

Thank you,
Michele

[Leo]

Hi Michele,

This wouldn’t be a theme issue as the breadcrumbs are coming from WooCommerce itself.

I would recommend going through some basic debugging tips like disabling all plugins except GP Premium and WooCommerce to eliminate conflicts from elsewhere.

If that doesn’t help then I would recommend checking with WooCommerce’ support team to see if they can offer some pointers.

[Pamilab Srl]

Hi Leo,
I deactivated all the plugins one by one and the issue is on GP Premium plugin. I deactivated your plugin last, so I’m almost sure the problem is there.

Michele

[Leo]

I don’t believe GP is capable of causing this issue – we haven’t had any other reports on this either.

Can you try resaving the permalink settings first?
https://wordpress.org/support/article/settings-permalinks-screen/

If that doesn’t work, then try deactivating the WooCommerce module in GP Premium:
https://docs.generatepress.com/article/installing-gp-premium/#activate-your-modules

[Author]

Posts