[Support request] Blank WordPress Admin dashboard; unable to update GP theme

[Tom]

Hi there!

First off, I love the website I built using the GeneratePress theme. However, I’m not very active on my site and I let my GP Premium license key expire. Now, I’m finally wanting to make some changes, and my WordPress Admin Panel is only showing blank screens: dashboard, themes, widets, menus — all blank.

My site is working, but I can’t make any changes to it.

I renewed my GeneratePress license key earlier today, but don’t know the first thing about how to get it working with WordPress again. I had hoped hitting the update icon would do something positive, but no such luck.

Most of the suggestions I’ve seen online have mentioned disabling and/or reloading themes, plugins, etc., but I don’t know how to do that without being able to use the WP Admin Panel.

This is my website: http://www.TomCrehan.com

I’m not sure if this is a question for GeneratePress, WordPress or HostGator (my web hosting provider) but I would greatly appreciate any help/advice you could give. Thank you so much!

Tom

[Ying]

Hi Tom,

Thanks for reaching out 🙂

I don’t think it’s a GP issue as GP has no control over the WP admin panel.

It’s likely a WP issue.

I would suggest reaching out to your host, and ask if they see anything suspicious.

[Tom]

Thanks, Ying,

I’m working my way through the HostGator help forums right now. And I’ll do the same on WordPress.org.

My rough understanding is that it could be a 1) Database issue; 2) Plug-ins issue; 3) Theme issue. But which to tackle first and how (because there’s lots of different advice!) is what I’m trying to sort out. I’m not super technical and I don’t want to blow everything up… lol. (I did backup my site through HostGator’s cPanel, so hopefully I’m safe even if I mess up.)

I appreciate your response… and the very good-looking GP theme!

[Ying]

You are welcome, Tom 🙂

A way to check if it’s theme related is to switch to a twenty twenty theme.

If your host offers staging site service for free, I would recommend creating a staging site, then you can do testings on the staging site, and the live site will stay safe.

Let me know if there’s anything we can help with.

[Author]

Posts