[Support request] Blank page when editing posts or pages

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  • #1444710
    Sofi

    Hi all, I keep getting a blank white screen anytime I try to edit a WordPress post or page. I increased php memory, and while my admin page got much faster, that didn’t solve the issue.

    Going through my plugins list, I noticed that I only see GP Premium listed – from what I remember, there should also be the original GeneratePress plugin listed there. Is that correct? I believe I used to be getting updates via the free plugin, but my premium license had expired and I usually saw that there were updates for the Premium plugin that I couldn’t access. Now, I don’t see any available updates for the Premium plugin (sidenote: I just renewed my license).

    Is it possible that the Generate Press free plugin got deleted from my site somehow and that’s causing the blank screens? If so, how can I go about reinstalling? Or am I misremembering and the Premium plugin is supposed to replace the original? When I check my theme, it says “Active: GeneratePress.”

    Thank you for any suggestions!

    #1444714
    Leo
    Staff
    Customer Support

    Hi there,

    GeneratePress is the free theme and GP Premium is the plugin:
    https://docs.generatepress.com/article/generatepress-and-gp-premium/

    Can you first confirm that both of them are installed and activated?

    If that doesn’t help, can you disable all other plugins to test?

    Let me know 🙂

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