- This topic has 18 replies, 3 voices, and was last updated 3 months ago by Tom.
May 6, 2022 at 3:32 am #2211291Allan
I’m having the same issues as many others. When I click on the “open options” button for any listed items under “start customizing (i.e., site identity, color options, typography, etc.), the next page displays “bad request” in the upper left corner.
The latest version of Theme/GP Premium are installed and all other plugins are disabled.
AllanMay 6, 2022 at 4:27 am #2211333DavidStaffCustomer SupportMay 6, 2022 at 5:57 am #2211411Allan
Same issue happens in Chrome, Brave, & Edge. See response from my hosting provider below.
Can we a)remove the square brackets or b)provide an earlier version of GP Premium that works without this issue?
The problem is that there are square bracket characters [ and ] present in the URL, and they are not allowed by our HTTP server.
These should be URL encoded, otherwise, our HTTP server will respond with a ‘Bad Request’.
In this case, you will have to get in touch with the plugin provider and ask them to look into it, as that will certainly help.May 6, 2022 at 6:37 am #2211457DavidStaffCustomer SupportMay 6, 2022 at 7:09 am #2211489Allan
Yes, here’s the URL https://chdinfoshare.siterubix.com/wp-admin/customize.php?autofocus%5Bsection%5D=title_tagline
Hope this helps
AllanMay 6, 2022 at 7:10 am #2211491AllanMay 6, 2022 at 7:12 am #2211496Allan
when submitting the URL here, for some reason the  brackets get replaced with %5Bsection%5D
customize.php?autofocus[section]=title_taglineMay 6, 2022 at 7:13 am #2211498Allan
Can you provide an earlier version of GP Premium for me to try and test?
AllanMay 6, 2022 at 7:18 am #2211503DavidStaffCustomer Support
Those are added by WP … as the
title_taglinesection aka the Site Identity is a core panel.
What happens if you disable GP Premium and temporarily switch themes to one of the core Twentysomething themes ?May 6, 2022 at 7:48 am #2211528Allan
Ok tried that with Twenty Twenty, and when using Customize/Colors, the next screen opened and I’m able to change the color.
Twenty Twenty isn’t a theme I’d be happy to use and do want to use a working GP Premium.May 6, 2022 at 7:56 am #2211677DavidStaffCustomer SupportMay 6, 2022 at 8:41 am #2211742Allan
Site Identity opens and everything seems fineMay 10, 2022 at 4:29 am #2215002Allan
I hope all is well? Please advise, any update on this support request?
AllanMay 10, 2022 at 5:19 am #2215045DavidStaffCustomer SupportMay 10, 2022 at 5:24 am #2215053Allan
While waiting on Tom to review, will you send me a link to download an earlier version of GP premium?
- You must be logged in to reply to this topic.