Archived topic

Background images not displaying in Safari or iOS8?

15 replies · Started by Prentice Tyndall on January 5, 2015

Viewing posts 1–15 of 16

January 5, 2015 at 7:56 pm #61992

I have the Premium add-on package and all add-ons enabled. I've also added background images to the header, body, and footer areas. Everything looks great in Firefox, but they are not showing in Safari or iOS8. I was thinking it may just be background images, but a Facebook log on one of my pages is not showing either (that's the only normal image I have). I've yet to troubleshoot a successful answer, even after disabling all 3rd party plugins. Any ideas?

http://www.quarternotestudio.com

January 6, 2015 at 1:05 am #62019

Hi there,

The URL to the background image is: https://s15428176.onlinehome-server.com/qns/wp-content/uploads/2015/01/Caricature_edit1.jpg

When I try to access that URL - it doesn't work.

You may need to re-set your background images so they use the updated URL.

The reason you may be seeing it still is it may be cached in your browser.

Let me know :)

January 6, 2015 at 11:41 am #62236

Thanks a bunch! Simply deleting the images and re-uploading did the trick (I think).

January 6, 2015 at 5:00 pm #62366

Glad I could help :)

January 7, 2015 at 1:42 pm #62633

Comprei o Add on background mas não consegue buscar a iagem para upload. O que acontece?

January 7, 2015 at 1:42 pm #62634

I bought the add on background but can not seek ravel to upload. What happens?

January 7, 2015 at 1:47 pm #62635

Hi there,

Is the plugin installed and activated?

If so, you should see a "Background Images" panel in "Appearance > Customize".

Let me know :)

January 7, 2015 at 3:47 pm #62642

Generate press
Opens a screen on the side where asks to upload. But when you click nothing happens

January 7, 2015 at 3:49 pm #62643

This would happen if there was a javascript error on the page somewhere, most likely caused by another plugin.

Can you try deactivating all non-GP plugins, and see if it works?

If it works, activate your plugins one by one, until it stops working.

Then you'll know which plugin is causing the issue.

Let me know :)

January 7, 2015 at 4:28 pm #62644

deactivated all did not work. How can you help me?

January 7, 2015 at 6:36 pm #62683

Are you using a modern browser? (Chrome, Firefox).

If so, you can send me temporary admin access to support@generatepress.com and I can personally take a look :)

January 8, 2015 at 6:07 am #62820

How can I send you my login safe? Here is very exposed.

January 8, 2015 at 10:08 am #62841

Definitely don't post it here.

You can create a new, temporary admin account, and email me details to support@generatepress.com.

Then when I'm done, delete that temporary account.

January 8, 2015 at 10:59 am #62867

Looks like you were using an old version of GP (1.1.3, we're on 1.2.4 now).

I updated, and it seems to be working now :)

Let me know if you have any other questions.

January 8, 2015 at 11:27 am #62877

Yes, it's working. Thank you Tom

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