[Resolved] Background images not displaying in Safari or iOS8?

[Prentice Tyndall]

I have the Premium add-on package and all add-ons enabled. I’ve also added background images to the header, body, and footer areas. Everything looks great in Firefox, but they are not showing in Safari or iOS8. I was thinking it may just be background images, but a Facebook log on one of my pages is not showing either (that’s the only normal image I have). I’ve yet to troubleshoot a successful answer, even after disabling all 3rd party plugins. Any ideas?

http://www.quarternotestudio.com

[Tom]

Hi there,

The URL to the background image is: https://s15428176.onlinehome-server.com/qns/wp-content/uploads/2015/01/Caricature_edit1.jpg

When I try to access that URL – it doesn’t work.

You may need to re-set your background images so they use the updated URL.

The reason you may be seeing it still is it may be cached in your browser.

Let me know 🙂

[Prentice Tyndall]

Thanks a bunch! Simply deleting the images and re-uploading did the trick (I think).

[Tom]

Glad I could help 🙂

[Maria Iolanda Tavares]

Comprei o Add on background mas não consegue buscar a iagem para upload. O que acontece?

[Maria Iolanda Tavares]

I bought the add on background but can not seek ravel to upload. What happens?

[Tom]

Hi there,

Is the plugin installed and activated?

If so, you should see a “Background Images” panel in “Appearance > Customize”.

Let me know 🙂

[Maria Iolanda Tavares]

Generate press
Opens a screen on the side where asks to upload. But when you click nothing happens

[Tom]

This would happen if there was a javascript error on the page somewhere, most likely caused by another plugin.

Can you try deactivating all non-GP plugins, and see if it works?

If it works, activate your plugins one by one, until it stops working.

Then you’ll know which plugin is causing the issue.

Let me know 🙂

[Maria Iolanda Tavares]

deactivated all did not work. How can you help me?

[Tom]

Are you using a modern browser? (Chrome, Firefox).

If so, you can send me temporary admin access to support@generatepress.com and I can personally take a look 🙂

[Maria Iolanda Tavares]

How can I send you my login safe? Here is very exposed.

[Tom]

Definitely don’t post it here.

You can create a new, temporary admin account, and email me details to support@generatepress.com.

Then when I’m done, delete that temporary account.

[Tom]

Looks like you were using an old version of GP (1.1.3, we’re on 1.2.4 now).

I updated, and it seems to be working now 🙂

Let me know if you have any other questions.

[Maria Iolanda Tavares]

Yes, it’s working. Thank you Tom

[Author]

Posts