- This topic has 8 replies, 2 voices, and was last updated 7 years, 3 months ago by
Tom.
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October 9, 2015 at 12:56 pm #143110
Stephen
Tom,
I have GP Premium installed and activated on my website, but I cannot change my background images for my footer widget area. I can change the settings of an existing background image I have in my footer widget area, but I can’t change the image. My website is here.
Thank you in advance for your help,
StephenOctober 9, 2015 at 4:51 pm #143191Tom
Lead DeveloperLead DeveloperHi Stephen,
What happens when you click the “Remove” link next to the upload button? Does the image not disappear?
Do you have any caching plugins installed?
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-developmentOctober 12, 2015 at 8:24 am #143692Stephen
Hi Tom,
1.) When I click the remove image link, nothing happens. When I click on it, it responds kinda like a placeholder link. That’s the best way I can think to describe what is happening.
2.) Yes, I have WP Super Cache installed.
October 12, 2015 at 10:32 am #143758Tom
Lead DeveloperLead DeveloperCan you try #1 on this page?: https://generatepress.com/knowledgebase/debugging/
If the Remove link isn’t doing anything, there’s most likely a javascript error being caused by another plugin.
Let me know ๐
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-developmentOctober 12, 2015 at 11:13 am #143772Stephen
Tom,
I followed the steps in option #1 and the remove link still does not work.
Do you have any other suggestions?Thank you,
StephenOctober 12, 2015 at 10:27 pm #143857Tom
Lead DeveloperLead DeveloperAny chance you can send me temporary admin login details to support@generatepress.com so I can take a look?
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-developmentOctober 13, 2015 at 7:35 am #143953Stephen
Tom,
I sent the new admin login details to support@generatepress.com.
Please let me know if you need anything else.Thank you for your help,
StephenOctober 13, 2015 at 7:44 am #143956Stephen
Tom,
I am not sure if you did anything yet with the admin login I set up for you, but the Background Images plugin is working again. The remove link worked, and I was able to upload a new image.
Thank you,
StephenOctober 13, 2015 at 10:41 am #144006Tom
Lead DeveloperLead DeveloperHmm, didn’t do anything at all.
Might have been caching of some sort? Not sure.
Glad it’s working now though ๐
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development -
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