[Resolved] Background Images

[Stephen]

Tom,

I have GP Premium installed and activated on my website, but I cannot change my background images for my footer widget area. I can change the settings of an existing background image I have in my footer widget area, but I can’t change the image. My website is here.

Thank you in advance for your help,
Stephen

[Tom]

Hi Stephen,

What happens when you click the “Remove” link next to the upload button? Does the image not disappear?

Do you have any caching plugins installed?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Stephen]

Hi Tom,

1.) When I click the remove image link, nothing happens. When I click on it, it responds kinda like a placeholder link. That’s the best way I can think to describe what is happening.

2.) Yes, I have WP Super Cache installed.

[Tom]

Can you try #1 on this page?: https://generatepress.com/knowledgebase/debugging/

If the Remove link isn’t doing anything, there’s most likely a javascript error being caused by another plugin.

Let me know 🙂

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Stephen]

Tom,

I followed the steps in option #1 and the remove link still does not work.
Do you have any other suggestions?

Thank you,
Stephen

[Tom]

Any chance you can send me temporary admin login details to support@generatepress.com so I can take a look?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Stephen]

Tom,

I sent the new admin login details to support@generatepress.com.
Please let me know if you need anything else.

Thank you for your help,
Stephen

[Stephen]

Tom,

I am not sure if you did anything yet with the admin login I set up for you, but the Background Images plugin is working again. The remove link worked, and I was able to upload a new image.

Thank you,
Stephen

[Tom]

Hmm, didn’t do anything at all.

Might have been caching of some sort? Not sure.

Glad it’s working now though 🙂

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

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