[Resolved] back to top button not working on mobile devices

Home Forums Support [Resolved] back to top button not working on mobile devices

Home Forums Support back to top button not working on mobile devices

  • This topic has 7 replies, 2 voices, and was last updated 2 weeks ago by Elvin.
Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #602773
    Tony

    Hi – as always, thanks for the brilliant theme and support! Any problems are usually my fault.

    I’ve just noticed that the BTT button isn’t working on my various mobile devices. Works on desktop fine – which makes it a bit more difficult to diagnose and I’m no expert.

    Can you see anything simple that I might have done to break this? Nothing I can think of but then every plugin makes small changes on every update. I only use Elementor on the home page and the problem appears on every page – however tried disabling it (as per other forum posts) and no change.

    Your help appreciated as always.

    TonyS.

    GeneratePress 2.1.2
    GP Premium 1.6.2
    #602882
    Leo
    Staff
    Customer Support

    Hi there,

    Try #1 here to eliminate plugin conflict first:
    https://docs.generatepress.com/article/debugging-tips/

    Let me know if this helps.

    #603361
    Tony

    I had already started that with the obvious ones. For your records it turned out to be Holler Box which is a pop up subscription form plugin. It blocks your button on the mobile, even when it’s not primed to display a pop up on that particular screen. I’ve deleted it and will find another since usability is more important to me right now than the form.

    Thanks again.

    #603692
    Leo
    Staff
    Customer Support
    #1956762
    Samuel

    Hi there, I’ve same issue with Holler Box and Return to top button.

    Is there a way to fix the issue ?

    I’d like to continue using Holler Box and have the return to top button working.

    #1956778
    Elvin
    Staff
    Customer Support

    Hi Samuel,

    Can you open a new topic for this? So you can use the private information text field to provide the site details incase you prefer to share the link privately.

    This is so we can check the site and get to a solution specifically written for your site. (incase there are other factors involved)

    Let us know. πŸ˜€

    A wise man once said:
    "Have you cleared your cache?"

    #1956780
    Samuel

    Ok πŸ‘Œ

    #1959404
    Elvin
    Staff
    Customer Support

    Thanks. πŸ˜€

    A wise man once said:
    "Have you cleared your cache?"

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