[Resolved] Back to top automatically

[María José Perales]

Hi!
After some time navigating on my website, it goes back to top automatically and I don’t find where to change it. Not the “back to top button”, It must be a function and I don’t where is it.
Have somebody has this problem?
Thanks guys!

PD: I dont know if this url works.

[David]

Hi there,

can you share a link to your site so we can take a look? You can edit your original topic and use the Site URL field to share the link privately.

[María José Perales]

Thank you for your answer David.
Sorry but I dont know how to edit my original topic to share the link privately 🙁

[David]

See here:

[María José Perales]

Ups! Sorry, I don’t have a very good english.

What I dont know is how to share the link. The website is private now.

[David]

No problem.

After you click edit you will see:

I have written in red the two things you need to do 🙂 Hope this helps.

[María José Perales]

Sorry David, I understand the edit part. What I dont Know is how to share my URL because my site is in maintenance mode now and the page is private.

Sorry again!

[David]

Aah ok.
We would need the URL, a user login and password.
You can send them using the Account Issue form here:

https://generatepress.com/contact/

Please include the URL of this topic when you send the info.

[María José Perales]

David, it forces me to open a new topic on the forum. I cannot sent a message direcly :S

[Tom]

Hi there,

The page that David linked to has a couple of contact forms (pre-sale and account issue). You can use the account issue form, just be sure to link us to this topic 🙂

[David]

Are you having the problem on any specific device or browser ?

[María José Perales]

No, and I already erase memory and cookies.
I sent the information with the user and password how you asked me. Please check it. It doesnt works and I paid for the premium because of the menu expecificaly

[María José Perales]

Hi David!

Did you check the Menu problem?
Thank you.

[David]

Hi there,

i am really sorry – we did not receive the Login details – we now have them and will look at it asap. Sorry we did not see this sooner.

[María José Perales]

I’ve already sent all the information. Please check it David 🙁 I need this

[Author]

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