- This topic has 15 replies, 4 voices, and was last updated 7 months, 1 week ago by David.
July 16, 2020 at 8:59 pm #1366252Gina
I think something is wrong with my theme/purchase.
I’m using the Avery theme, the background on the homepage was easy to change before but now when I try to change it, it shows set the featured image instead.
The other issue is that I have to use a different browser to check the changes have been uploaded. I’ve deleted my browser history as well as the cache.
I just don’t know what’s the issue.
Aside from that;
I want to have everything centred on mobile devices, at the moment it’s overflowing to the right side.
Please help.July 17, 2020 at 7:54 am #1366863LeoStaffCustomer Support
Let’s take care of one issue at the time.
the background on the homepage was easy to change before but now when I try to change it, it shows set the featured image instead.
That definitely shouldn’t happen. Which page should I be looking at?
Let me know 🙂July 17, 2020 at 10:41 am #1367048Gina
It’s the homepage, the hero image.July 17, 2020 at 2:46 pm #1367207TomLead DeveloperLead Developer
That’s strange. Just to confirm, are you trying to change the background image in the “Container > Background Image” panel of the first block?: https://www.screencast.com/t/FSjtsOosBTHJuly 17, 2020 at 7:52 pm #1367298Gina
Yes! That’s the place I’m trying to do it from. I even tried to remove the theme, deleted all content and started the process again but same problem.
I don’t know if I messed up something 🤔July 18, 2020 at 3:17 am #1367516DavidStaffCustomer Support
that is odd – would you mind providing us temporary admin access so we can take a look at the issue ?
You can send login details via the Account Issue form:
Please include the URL of this topicJuly 18, 2020 at 4:22 am #1367544Gina
Sure, I’ll send it over now.July 18, 2020 at 4:41 am #1367562DavidStaffCustomer SupportJuly 18, 2020 at 9:34 am #1367910Gina
I removed jetpack, but the problem is still there. It’s showing set featured image instead of the background image.July 18, 2020 at 2:53 pm #1368112DavidStaffCustomer SupportJuly 19, 2020 at 4:21 am #1368498Gina
I was able to select a new background image.
Let me know where to go from hereJuly 19, 2020 at 5:21 am #1368542DavidStaffCustomer Support
If you can re-enable the plugins one by one – to see which one causes the issue.
We believe it is the Amp Plugin – let us know.
If it is when you re-enable the plugin do you still see the correct background.July 19, 2020 at 6:00 am #1368557Gina
You are right the problem is the AMP plugin, the moment I activated it, the issue returned. So I’ve deleted to avoid any other issues from it.July 19, 2020 at 6:16 am #1368571DavidStaffCustomer SupportJuly 28, 2020 at 8:48 am #1379430Gina
Hi Sorry, busy week forget to mark this resolved.
Thank you for the quick support, I haven’t experienced any more issues with the template.
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