Archived topic
Appaerance > Customize not loading (blank page)
10 replies · Started by Florian on March 17, 2021
Hi,
I've a problem with the appaerance > customize in wordpress who's display a blank page.
I've the latest version of GD Premium, Generateblocks Premium, Wordpress and run under PHP 7.4 with PHP MEMORY LIMIT set to 256M.
Can you help me please.
Hi there,
can you check for plugin conflicts by temporarily disabling all other plugins except for GP Premium
Just done it but same issue
Strange.
Can you keep all plugins and custom functions disabled and provide the dashboard access for us to take a look?
Thanks :)
Hi,
I created access to the dashboard for you.
Thanks
Access update here
Hmm I'm not seeing any obvious issues here - can't replicate the issue either.
Can you try activating a Twenty series WP theme and see if the customizer is working there?
Same issue with Twenty One template. Customizer was ok last week. The only difference is the number of pages.
That means it's not a theme issue.
I'd recommend checking with your hosting support to see if they can help to identify the cause - make sure to show them the issue using a WP default theme so they can't say it's a theme issue.
Ok, thanks you. I will join my hosting support to see what is the problem.
Thanks you for your help.
No problem :)
