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Add-ons plug in giving fatal error!

3 replies · Started by Sandra Robinov on November 22, 2016

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Hi Tom,

I've got GP on three of my sites and for whatever reason, the one site is having issue with this add-on plugin. I've disabled it, but obviously can't keep on with that, as it messes with the functionality of the site. What do we do from here?

The site with issues: http://glutenfreefoodsmith.com
Issue: fatal error

I've tried deactivating, etc., multiple times. I've stopped short of deleting and reinstalling. I'm afraid of what may happen if I do that.

Please help. Thank you.

Sincerely,
Sandra :)

PS: I've been in touch with my host company and had all plugins deactivated, I then went manually to see which was giving the issue. Sadly, it's my add ons...

Hi there,

Make sure you're using WordPress 4.6.1, GP 1.3.40 and GP Premium 1.2.91.

If all three of those are up to date you shouldn't have any issues.

Let me know :)

You are such a rockstar. :) I deleted the old, installed the new, everything is up to date and the site is working just fine. I don't know why on earth I didn't have automatic updates on that site. :( ANYway. THANK YOU. I get nervous getting too technical, but that was easy. :)

Happy Turkey Day and have a great rest of the week.

Sandra :)

You too! :)

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