Add-on installation help – Plugin Fail Error

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  • #84139

    Hi there
    I purchased Premium but am still having trouble installing the Add-ons.
    Once downloaded (930kb) and attempting to upload via WP i keep getting the PlugIn Fail error: ‘Folder contains no folders’.
    After trawling the Support/Knowledgebase I have tried everything you suggest but I don’t have the folders you mention i.e Colours, Secondary Nav etc all I have is inc, css, fonts, images, js, languages and their sub-folders.
    I’ve activated my site for the licence key, but still having issues.
    Have I purchased the theme (which is in my themes) and not the Add-ons?
    If so, I meant to purchase just the Add-ons to use with my Forefront theme.

    Thanks in Advance

    Lead Developer
    Lead Developer

    Hi there,

    Did you save the .zip file directly from your email receipt/your account page on this site? It sounds like you may have extracted it and lost some files along the way.

    I suggest right clicking and “Saving file as..” (PC), or “Download linked file as..” (Mac). This will save directly to your computer so you can upload it through the Plugins area of your Dashboard.

    Let me know 🙂

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