Add-on installation help – Plugin Fail Error

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  • #84139
    mizzymac

    Hi there
    I purchased Premium but am still having trouble installing the Add-ons.
    Once downloaded (930kb) and attempting to upload via WP i keep getting the PlugIn Fail error: ‘Folder contains no folders’.
    After trawling the Support/Knowledgebase I have tried everything you suggest but I don’t have the folders you mention i.e Colours, Secondary Nav etc all I have is inc, css, fonts, images, js, languages and their sub-folders.
    I’ve activated my site for the licence key, but still having issues.
    Have I purchased the theme (which is in my themes) and not the Add-ons?
    If so, I meant to purchase just the Add-ons to use with my Forefront theme.

    Thanks in Advance

    #84159
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    Did you save the .zip file directly from your email receipt/your account page on this site? It sounds like you may have extracted it and lost some files along the way.

    I suggest right clicking and “Saving file as..” (PC), or “Download linked file as..” (Mac). This will save gp_premium.zip directly to your computer so you can upload it through the Plugins area of your Dashboard.

    Let me know 🙂

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