[Resolved] Add Media button disabled

[Brian]

I have the latest version of the GP Premium plugin installed (Version 1.2.96) but as long as it is activated the Add Media button for posts and pages becomes non-functional. What would be causing this?

[Leo]

Hi Brian,

Do you have other non-GP plugins activated at the moment?

We haven’t had other users reporting this issue so I would assume the problem is causing by other plugins.

Can you quickly give #1 on this page a shot?
https://docs.generatepress.com/article/debugging-tips/

Let me know.

[Brian]

Leo,

The very first thing I did was to disable ALL installed plugins. One by one I reactivated them and the Add Media button continued to work properly. Once I reactivated the GP plugin the Add Media problem resurfaced.

[Tom]

Hmm, so with all plugins deactivated except for GP Premium, the Add Media button still didn’t work?

Can you show us a screenshot of what it looks like? Or does it look normal and just doesn’t do anything when you click it?

[Brian]

Tom,

That’s right. With all plugins disabled except for GP Premium the Add Media button does not work. The button appears as normal but just doesn’t open the media browser when clicked.

[Tom]

Any chance you can email me temporary admin login details?: https://generatepress.com/contact/

[Brian]

Tom,

I have sent you the credentials.

[Tom]

This ended up being a rogue plugin that had hidden itself from view.

[Author]

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