[Support request] activating GP premium license won't work

Home Forums Support activating GP premium license won't work

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  • #291951
    Marcus

    Hey there,

    I wanted to update to the latest GP premium version today, but under Appearence-> GP Premium, WP keeps showing me the red cross after entering my license code. I can’t update the theme, because it doesn’t accept my license code. I copied it from the mail I got, and also tried copying it from my GP-account. Non of this worked. Even in my account I can see that the license I bought hasn’t been activated. But I’m using it already. Don’t know what went wrong there. Can anyone please help me? Thanks a lot!!

    GeneratePress 1.3.45
    #292164
    Leo
    Staff
    Customer Support

    Hi Marcus,

    Can you try manually updating it first then add in the licence key again to see if it works?
    https://docs.generatepress.com/article/updating-gp-premium/#manually-updating

    Let me know.

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