Archived topic

Activating email problem

7 replies · Started by Anonymous on October 27, 2015

Viewing posts 1–8 of 8

October 27, 2015 at 5:52 am #147954

Hello,

Trying to update the addon, I noticed that my account is not activated.
So, I do see the blank box where i should enter my email but there is no save or activate button.

Could you help?

Thank you,
Anastasia

P.S. I'm attaching a screenshot
Email

October 27, 2015 at 10:56 am #148016

Hi there,

You're using an old version of GP Premium.

I suggest manually updating for now, and then you should be able to activate your email to receive updates via your Dashboard.

To manually update:

1. Download a fresh copy of GP Premium: https://generatepress.com/account
2. Delete the current copy from your website
3. Upload and activate the fresh copy

That should do it :)

October 27, 2015 at 12:34 pm #148047

Thank you for your reply.
It seems that i do not have an account page.
But I did find an email with the purchase receipt. Please advice how I can gain access.

October 27, 2015 at 4:06 pm #148119

Can you email me the email you purchased with to support@generatepress.com?

Let me know :)

October 27, 2015 at 4:45 pm #148126

I just sent you the email.

Thank you in advance,
Anastasia

October 27, 2015 at 4:48 pm #148127

I just created an account for you - you should receive login details shortly :)

October 27, 2015 at 5:29 pm #148133

All problems solved!

Thank you for your help,
Anastasia

October 27, 2015 at 6:18 pm #148135

You're welcome :)

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