[Resolved] Activating email problem

[Anastasia]

Hello,

Trying to update the addon, I noticed that my account is not activated.
So, I do see the blank box where i should enter my email but there is no save or activate button.

Could you help?

Thank you,
Anastasia

P.S. I’m attaching a screenshot

[Tom]

Hi there,

You’re using an old version of GP Premium.

I suggest manually updating for now, and then you should be able to activate your email to receive updates via your Dashboard.

To manually update:

1. Download a fresh copy of GP Premium: https://generatepress.com/account
2. Delete the current copy from your website
3. Upload and activate the fresh copy

That should do it 🙂

[Anastasia]

Thank you for your reply.
It seems that i do not have an account page.
But I did find an email with the purchase receipt. Please advice how I can gain access.

[Tom]

Can you email me the email you purchased with to support@generatepress.com?

Let me know 🙂

[Anastasia]

I just sent you the email.

Thank you in advance,
Anastasia

[Tom]

I just created an account for you – you should receive login details shortly 🙂

[Anastasia]

All problems solved!

Thank you for your help,
Anastasia

[Tom]

You’re welcome 🙂

[Author]

Posts