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Hi GP Support!
How are you?
I find a very strange white line at the very bottom of mobile view (not small screen on PC), only in “HOME” page, not in “ABOUT”/”CONTACT”, etc.
I’m using Safari on iPhone. Is it some kind of bug, or is it possible to remove it? Thank you.
Best,
Customer Support
Hi there,
We haven’t had any other reports on this so I doubt it’s a GP bug – especially since it’s only on the home page.
Have you tried disabling all plugins except GP Premium to test?
Make sure all custom CSS and functions are disabled as well.
Let me know 🙂
Hi there!
I tried to deactive all plugins except GPP, GB, and GBP. The problem is the same. Besides, it happens only with Safari on iPhone, not Chrome on iPhone. I only use iPhone, so can not try on Android phones.
Another attempt is that I use AWS Snapshot to creat a exact same backup, and it turns out even more strange. The home page doesn’t have this white line, but the About and Conntact page do have it.
Is there maybe some way to solve it? Doesn’t matter if the solution is some kind of manual, or alternative way.
Thank you.
Best!
Customer Support
Hi there,
can you provide a screenshot of the problem? As i am not seeing it on my iPhone…
Hi there!
Please have a look at the following google drive link of screenshot. Thank you.
Home page has a white line at the bottom, and the About page doesn’t have it.
I’m using Safari on iPhone 14 Pro (ios16.1). Thank you for your help.
Best!
Customer Support
Hi Yitegele,
The Google Drive link provided is Private. We can’t view it. Can you make it public so we can view it?
Hi there!
Please have a look at the following google drive link of screenshot (change to public). Thank you.
Home page has a white line at the very bottom, and the About page doesn’t have it.
I’m using Safari on iPhone 14 Pro (ios 16.1). Thank you for your help.
Best!
Hi there!
I finally found the source of the problem, step by step.
If I remove the border of the “youtube video element” container on my home page, then the strange white line is gone.
Still thank you for your help. If other GP user asked, then they can fix it.
Cheers!
You’re Yitegele! Thank you for sharing!
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