[Support request] A couple of questions –

[Jana]

Great- it’s showing on all pages now! But there’s a bit gap between the menu and the slider and I can’t find extra padding anywhere.

Also, when I view the page through the iPad or phone screen previews in WP the slider shows up twice.

Thanks!

[Tom]

We’re getting there! 🙂

Your site is behind a coming soon wall again – any chance you can remove that?

[Jana]

Looks like it off now.

[Tom]

I’m still seeing the coming soon page.

[Jana]

I have the Bluehost coming soon page disabled in Settings and I called Bluehost – they said maybe it could be a problem of using a mobile device – I don’t know why it would be. Could you try again? Thanks.

[Tom]

Still getting the coming soon page. Cleared my browser cache and tried in incognito to make sure it wasn’t cached on my end.

Are you using a caching plugin? If so, try deactivating it.

[Jana]

I don’t have a cache plugin but I deactivated as many plugins as I could and my cache level in setting is off (level 0). The only ones I kept active were yours, bluehost and siteorigin page builder + widgets.

Does this mean you can login even with my name/password?

[Tom]

I’m still seeing the coming soon page. I assume this is set on the server itself. Perhaps try their support team again? There must be something on their end they need to tweak.

[Jana]

I just got off bluehost help – could you try logging in just using:
69.89.27.245

you’ll see a message saying there’s no website but you can login by the cpanel with the info you have for me (or I can send it again via the online form)

I sure hope this works!!

[Tom]

I tried logging in with the info you sent previously, but it said login failed.

Feel free to re-send using the Account Issue form: https://generatepress.com/contact

Thanks!

[Author]

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