Archived topic

504 Connection Timed Out

3 replies · Started by Aditya on March 21, 2020

Viewing posts 1–4 of 4

March 21, 2020 at 4:24 am #1201575

Hi,

I am getting the error "504 Connection Timed Out" when I try to import the "Prime" theme from site-library. How can I rectify this?

Thanks & Regards,
Aditya Surve.

March 21, 2020 at 7:30 am #1201845

Hi there,

can you check your server settings against those listed here:

https://docs.generatepress.com/article/error-codes-importing/#server-error-500

You can check these in Dashboard > Tools > Site Health -> Click the Info tab and look under Server
Or your host should be able to assist.

March 21, 2020 at 9:12 am #1201956

Hi David,

It started working correctly after I deleted everything from Posts, Media, Pages, Comments, Widgets, Menus, Elements and Plugins and then imported it again. There was no error and now it's imported correctly.
Also, I wanted to know where should I paste this -

upload_max_filesize (256M)
max_input_time (300)
memory_limit (256M)
max_execution_time (300)
post_max_size (512M)

In wp_confing or htaccess?

March 21, 2020 at 4:08 pm #1202156

Those values are typically added to your php.ini file. It's best to get your hosting support to add them if you're not comfortable.

This archived topic is closed to new replies.

Start building better websites today.