503 Service Unavailable when "importing content"

This topic contains 13 replies, has 2 voices, and was last updated by Ivan 5 days, 15 hours ago.

Viewing 14 posts - 1 through 14 (of 14 total)

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February 13, 2020 at 5:02 am #1163955

Ivan

Have an error when trying to install Niche theme (503)
http://joxi.ru/Dr8nPp9soWp9R2
The problem in step “importing content”

Debug.log http://joxi.ru/LmG3nKpIw9pGqm

PHP settings (hosting) http://joxi.ru/D2PBdkysqzYewr

February 13, 2020 at 8:58 am #1164353

Tom Lead Developer

Hmm, can’t really read the debug log.

What version of GP Premium are you using?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

February 13, 2020 at 9:17 am #1164377

Ivan

Have no idea why debug file have russian words, when WP using polish 🙂
I used 1.9.1 GP prem

February 13, 2020 at 4:15 pm #1164659

Tom Lead Developer

Is there any way to output the error log in English, or can you Google translate some of it so I can read through it for clues?

Let me know 🙂

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

February 13, 2020 at 4:35 pm #1164666
Ivan
Hope it help 🙂
```
13-Feb-2020 12:28:46 UTC] The WordPress database returned a table error 'mrsaizer_dbmrlark.wp_woocommerce_sessions' doesn't exist in response to a SELECT session_value FROM wp_woocommerce_sessions WHERE session_key =' 1 'executed by require_once (' wp-load .php '), require_once (' wp-config.php '), require_once (' wp-settings.php '), do_action (' init '), WP_Hook-> do_action, WP_Hook-> apply_filters, WooCommerce-> init, wc_load_cart , WooCommerce-> initialize_session, WC_Session_Handler-> init, WC_Session_Handler-> init_session_cookie, WC_Session_Handler-> get_session_data, WC_Session_Handler-> get_session
[13-Feb-2020 12:28:46 UTC] WordPress database returned a table error 'mrsaizer_dbmrlark.wp_wc_webhooks' doesn't exist in response to a SELECT request webhook_id
FROM wp_wc_webhooks
WHERE 1 = 1
AND <code>status</code> = 'active'

ORDER BY webhook_id DESC executed by require_once ('wp-load.php'), require_once ('wp-config.php'), require_once ('wp-settings.php'), do_action ('init'), WP_Hook-> do_action , WP_Hook-> apply_filters, WooCommerce-> init, WooCommerce-> load_webhooks, wc_load_webhooks, WC_Data_Store -> __ call, WC_Webhook_Data_Store-> get_webhooks_ids, WC_Webhook_Data_webore-> search
[13-Feb-2020 12:28:46 UTC] The WordPress database returned a table error 'mrsaizer_dbmrlark.wp_woocommerce_attribute_taxonomies' doesn't exist in response to a SELECT * FROM wp_woocommerce_attribute_taxonomies WHERE attribute_name! = '' ORDER BYce_ attribute required_name required; ('wp-load.php'), require_once ('wp-config.php'), require_once ('wp-settings.php'), do_action ('init'), WP_Hook-> do_action, WP_Hook-> apply_filters, WC_Post_Types :: register_taxonomies, wc_get_attribute_taxonomies
```
February 14, 2020 at 9:30 am #1165549

Tom Lead Developer

Hmm, not sure what’s up there. Doesn’t look like it should be causing a 503.

I just tried installing Niche on my test server and everything went well.

Are there any other errors in the log?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

February 14, 2020 at 1:27 pm #1165712

Ivan

Nope, thats all what i had..
Mby i can change some of hosting settings, cuz he is blocked “importing content”? http://joxi.ru/D2PBdkysqzYewr

February 14, 2020 at 4:36 pm #1165774

Tom Lead Developer

Your settings look ok.

Is WP_DEBUG turned on?: https://wordpress.org/support/article/debugging-in-wordpress/

Is it a completely fresh WordPress install?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

February 15, 2020 at 1:57 am #1165948
Ivan
Yes, Debug still turned ON http://joxi.ru/E2pkpDni7Mbldm
Today I tried again and get new 2 rows
```
[15-Feb-2020 09:45:53 UTC] == Start mapping menu locations ==
[15-Feb-2020 09:45:53 UTC] 2 -> 25
```
Is it a completely fresh WordPress install?

Yes, it was 1st theme to new domain
February 15, 2020 at 2:28 am #1165968

Ivan

Mby have some alternative methods to install Niche theme? If need — I can share log/pass from WP or hosting.

February 15, 2020 at 9:10 am #1166352

Tom Lead Developer

Can you try turning off debug to see if it makes a difference?

That log is actually positive, it means the importer is working. That step actually happens after the content import, which is strange.

Login would be helpful. You can send it here: https://generatepress.com/contact

Be sure to mention this topic 🙂

Thanks!

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

February 15, 2020 at 10:26 am #1166418

Ivan

Debug turned off – it doesn’t help http://joxi.ru/DrlOBDMFVOenVA
And shared login/pass 🙂

February 15, 2020 at 8:25 pm #1166647

Tom Lead Developer

Hi there,

I’m not seeing an email from you, did you use our form here?: https://generatepress.com/contact/

Let me know 🙂

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

February 16, 2020 at 1:45 am #1166808

Ivan

Yes, used form. Now shared again, check it please http://joxi.ru/82QGjqDty9d7Er
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