[Support request] 503 Service Unavailable when "importing content"

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Home Forums Support 503 Service Unavailable when "importing content"

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #1163955
    Ivan

    Have an error when trying to install Niche theme (503)
    http://joxi.ru/Dr8nPp9soWp9R2
    The problem in step “importing content”

    Debug.log http://joxi.ru/LmG3nKpIw9pGqm

    PHP settings (hosting) http://joxi.ru/D2PBdkysqzYewr

    #1164353
    Tom
    Lead Developer
    Lead Developer

    Hmm, can’t really read the debug log.

    What version of GP Premium are you using?

    #1164377
    Ivan

    Have no idea why debug file have russian words, when WP using polish πŸ™‚
    I used 1.9.1 GP prem

    #1164659
    Tom
    Lead Developer
    Lead Developer

    Is there any way to output the error log in English, or can you Google translate some of it so I can read through it for clues?

    Let me know πŸ™‚

    #1164666
    Ivan

    Hope it help πŸ™‚

    13-Feb-2020 12:28:46 UTC] The WordPress database returned a table error 'mrsaizer_dbmrlark.wp_woocommerce_sessions' doesn't exist in response to a SELECT session_value FROM wp_woocommerce_sessions WHERE session_key =' 1 'executed by require_once (' wp-load .php '), require_once (' wp-config.php '), require_once (' wp-settings.php '), do_action (' init '), WP_Hook-> do_action, WP_Hook-> apply_filters, WooCommerce-> init, wc_load_cart , WooCommerce-> initialize_session, WC_Session_Handler-> init, WC_Session_Handler-> init_session_cookie, WC_Session_Handler-> get_session_data, WC_Session_Handler-> get_session
    [13-Feb-2020 12:28:46 UTC] WordPress database returned a table error 'mrsaizer_dbmrlark.wp_wc_webhooks' doesn't exist in response to a SELECT request webhook_id
    FROM wp_wc_webhooks
    WHERE 1 = 1
    AND <code>status</code> = 'active'
    
    ORDER BY webhook_id DESC executed by require_once ('wp-load.php'), require_once ('wp-config.php'), require_once ('wp-settings.php'), do_action ('init'), WP_Hook-> do_action , WP_Hook-> apply_filters, WooCommerce-> init, WooCommerce-> load_webhooks, wc_load_webhooks, WC_Data_Store -> __ call, WC_Webhook_Data_Store-> get_webhooks_ids, WC_Webhook_Data_webore-> search
    [13-Feb-2020 12:28:46 UTC] The WordPress database returned a table error 'mrsaizer_dbmrlark.wp_woocommerce_attribute_taxonomies' doesn't exist in response to a SELECT * FROM wp_woocommerce_attribute_taxonomies WHERE attribute_name! = '' ORDER BYce_ attribute required_name required; ('wp-load.php'), require_once ('wp-config.php'), require_once ('wp-settings.php'), do_action ('init'), WP_Hook-> do_action, WP_Hook-> apply_filters, WC_Post_Types :: register_taxonomies, wc_get_attribute_taxonomies
    #1165549
    Tom
    Lead Developer
    Lead Developer

    Hmm, not sure what’s up there. Doesn’t look like it should be causing a 503.

    I just tried installing Niche on my test server and everything went well.

    Are there any other errors in the log?

    #1165712
    Ivan

    Nope, thats all what i had..
    Mby i can change some of hosting settings, cuz he is blocked “importing content”? http://joxi.ru/D2PBdkysqzYewr

    #1165774
    Tom
    Lead Developer
    Lead Developer

    Your settings look ok.

    Is WP_DEBUG turned on?: https://wordpress.org/support/article/debugging-in-wordpress/

    Is it a completely fresh WordPress install?

    #1165948
    Ivan

    Yes, Debug still turned ON http://joxi.ru/E2pkpDni7Mbldm
    Today I tried again and get new 2 rows

    [15-Feb-2020 09:45:53 UTC] == Start mapping menu locations ==
    [15-Feb-2020 09:45:53 UTC] 2 -> 25

    Is it a completely fresh WordPress install?

    Yes, it was 1st theme to new domain

    #1165968
    Ivan

    Mby have some alternative methods to install Niche theme? If need β€” I can share log/pass from WP or hosting.

    #1166352
    Tom
    Lead Developer
    Lead Developer

    Can you try turning off debug to see if it makes a difference?

    That log is actually positive, it means the importer is working. That step actually happens after the content import, which is strange.

    Login would be helpful. You can send it here: https://generatepress.com/contact

    Be sure to mention this topic πŸ™‚

    Thanks!

    #1166418
    Ivan

    Debug turned off – it doesn’t help http://joxi.ru/DrlOBDMFVOenVA
    And shared login/pass πŸ™‚

    #1166647
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    I’m not seeing an email from you, did you use our form here?: https://generatepress.com/contact/

    Let me know πŸ™‚

    #1166808
    Ivan

    Yes, used form. Now shared again, check it please http://joxi.ru/82QGjqDty9d7Er

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