[Resolved] 503 Service Unavailable error when Customizing Appearance

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  • #1496650
    Harold

    I’m using GeneratePress 3.0.2 (flexbox option active) and GP Premium 1.12.2
    After recent update of Yoast SEO plugin to 15.1.1 I noticed that when I go to Customize | Appearance there appears a white page with 503 Service Unavailable error:

    Service Unavailable
    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

    I tried deactivating all plugins and activating them separately to find out what is causing this error. I found that:

    1. The error does not appear with theme TwentyTwenty
    2. The errror does not appear with theme GeneratePress if I keep the plugin GP Premium deactivated
    3. When I have GP Premium active then I can have either the plugin Yoast SEO 15.1.1 or Woocommerce Multilingual 4.10.3 active without any error. Activating both gives the error I mentioned above.

    #1496703
    David
    Staff
    Customer Support

    Hi there,

    It sounds like your host server does not have enough resources to deal with the additional load of those extra plugins. Contact your host and ask them if they can ‘increase’ the server resources.

    #1496762
    Harold

    Hi,

    Thanks, I increased WP_MEMORY_LIMIT in the wp-config.php. This solved the problem.
    However I expected, since it is a dashboard script throwing this error, that it would use the WP_MAX_MEMORY_LIMIT (which was sufficiently high) and not be dependent on the WP_MEMORY_LIMIT (for normal front end scripts).

    Anyway, problem solved.

    Thank you.

    #1496814
    David
    Staff
    Customer Support
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