- This topic has 7 replies, 3 voices, and was last updated 6 years ago by Tom.
September 8, 2015 at 3:58 pm #135405Bharath
Once i activate GP Premium Plugin.I do Get 500 – Internal server error. There is a problem with the resource you are looking for, and it cannot be displayed.
Deactivated all other plugin and manually activated one at a time. found problem with gp premium plugin.
PHP Warning: is_readable(): open_basedir restriction in effect. File(/languages/en_US.mo) is not within the allowed path(s):September 8, 2015 at 4:11 pm #135407TomLead DeveloperLead Developer
This is actually due to your server configuration.
If you contact your hosting with this error they should be able to fix it for you right away.
Let me know 🙂September 8, 2015 at 4:18 pm #135409TomLead DeveloperLead Developer
Did a quick search on this – seems it’s a very common error with WP and Windows based hosting.
Your hosting should be able to tweak the open_basedir setting in PHP to fix it.
If you search the error you’ll find a lot of examples.September 23, 2015 at 1:23 pm #139149john
Did you figure out how to fix it Bharath? I’ve encountered the same exact problem. When I try activating the plugin the 500 – Internal server error. I disabled all my plugins and found this ONLY happens with the gp premium plugin. I Tried searching online for fixes but I can’t find a solution.September 23, 2015 at 1:24 pm #139150TomLead DeveloperLead Developer
If you contact your server admin they can look at the error_log file and see exactly why this is happening.
It may be as simple as needing to increase your PHP memory limit: https://generatepress.com/knowledgebase/increasing-memory-limit/
Let me know 🙂September 23, 2015 at 2:45 pm #139177john
Thanks for the quick response Tom! I’ll let you know if your advice fixes the problem.September 23, 2015 at 4:22 pm #139207john
To my mystake, I was running wordpress on plesk hosting. I wasn’t able to figure out how to change my memory limit on plesk so I did some research and decided to switch to cpanel. Your plugin works flawlessly on using the cpanel hosting. Great theme and plugin! Thank you for your support Tom.September 23, 2015 at 10:16 pm #139246TomLead DeveloperLead Developer
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