Archived topic
500 Internal server error
10 replies · Started by Alec on May 18, 2021
Hi,
I’m hoping someone can shed some light on the problem I’m having.
On my old site I have the “GP_hooks” and have a <script> in the wp_head section.
It has always worked great.
On the new site I have “Elements” and when I install the <script> in the wp_head, I get a 500 server error.
I hope I explained that clear.
Thank you
Hi Alec,
Error 500 is typically a server error strictly and should be unrelated to the theme.
Does it happen when you add any code or just some specific code?
Hi Leo,
I used the same code as before that works fine on the main site.
I get the error on the new site.
Since it's not theme related to the Elements, then I will reach out to the script support as well.
I didn't know if I needed to add anything additional to the beginning or end of the script since I have never used the Elements.
Thanks
The code added in GP Hooks should be exactly the same as using a hook element.
What happens if you just add some simple texts instead of a script?
Hi Leo,
I added simple text and used entire site as location.
It shows up on all pages just fine in the head.
I just get the error when I add the script that starts and ends with <script> - </script>
Thanks
Hmm that case the script itself is likely the issue.
I'm going to contact the script people and ask.
I use the same one on the main site.
The only difference is the tracking number for the new site.
I will post a reply if I get a solution.
Thanks Leo
I'm starting to think it might be a server issue of some kind.
Even if I add the Google Analytics script I get the same error.
I would say so too.
Maybe your server has some setting that's not allowing scripts to be added.
Worth checking with your hosting support.
Hi Leo,
I found out from my host that the ModSecurity was turned on.
They told me how to turn it off and we are good.
Thanks for your great support.
I will mark this as resolved.
Thanks again
Glad to hear and thanks for reporting back :)
