[Support request] 500 Internal Server Error

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  • #1428475
    Omar

    Hello, I’ve been receiving “500 Internal Server Error” while trying to import site templates into into WP, (some templates, some import fine.)

    I contacted my host provider and said: “we’ve checked the logs on the server, but we did not see any issue from the server-side, so there may be some internal issue with the theme, so we suggest you contact the theme provider and ask them to have a look into this as that will certainly help.

    This is what’s strange to me: I found a temporary solution here in the Generatepress forum support where someone mentioned to deactivate all plugins except for GP (which their hosting provider suggested them to do,) and worked!

    And I say temporary solution because the issue persists in a different attempt to import for a different site after attempting the same actions.

    Please advise.

    Thanks!

    #1428488
    Leo
    Staff
    Customer Support
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