Archived topic

403 Forbidden. Your server is not able to communicate with generatepress.com in

12 replies · Started by Anthony on January 18, 2022

Viewing posts 1–13 of 13

January 18, 2022 at 4:11 am #2084314

Hi, keep getting this when trying to activate GP Pro.

"403 Forbidden. Your server is not able to communicate with generatepress.com in order to activate your license key"

https://e-pub.graffiticrow.com/ - which is a subdomain of https://www.graffiticrow.com/

IP: 155.133.132.14

Host: Gandi

Created 17/01/22

I have read through the forum posts and dome the following;

Cleared caches both locally and server side

Restarted hosted instance

Updated PHP version to 8

Never had this issue before, had this yesterday and waited 24 hours for the domain to propagate but its still the same today.

Thanks, Anthony

January 18, 2022 at 4:20 am #2084324

Hi there,

can you ask the host to do a network trace ? And in the meantime we'll check out the IP address.

January 18, 2022 at 7:00 am #2084489

Hi David,

Just got this from Gandi. If you cannot find an issue your end I will delete the subdomain and remake and try again. Just would rather not go through the setup again!

Thanks, Anthony

January 18, 2022 at 8:51 am #2084855

Just to add, I'm having similar issues with GenerateBlocks.

Regards, Anthony

January 18, 2022 at 5:02 pm #2085316

Hi there,

I just spoke with our hosting and it looks like the IP was being blocked. Everything should be good to go, including GenerateBlocks.

Let me know :)

January 19, 2022 at 1:41 am #2085604

Thanks, issue still present as of 8:30am UK time but I appreciate this may take a little while to work through the system.

Will try again later.

Regards, Anthony

January 19, 2022 at 2:19 pm #2086519

Still blocked folks. Please let me in 🥺

Regards, Anthony

January 20, 2022 at 1:50 am #2086900

Hi,

just tried again this morning and this issue currently still persisting.

Regards, Anthony

January 20, 2022 at 2:22 am #2086924

Ok, both GP and GB are now working as normal

Thanks, Anthony

January 20, 2022 at 3:40 am #2087005

Glad to hear that its finally working.

January 31, 2022 at 7:31 am #2100037

i am encountering this issue as well. 173.236.171.198

January 31, 2022 at 8:41 am #2100272

Please respond i need to get this update today.

January 31, 2022 at 8:53 am #2100282

Hi Matt

You may be better opening a new support topic.

My IP address was blocked. If the same has happened to you and the issue persists after you are unblocked be sure to clear server, site and browser caches. This was something I had to do to restore the connection.

Good luck, hope things are sorted for you soon. Regards Anthony

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