Archived topic
403 Forbidden. Your server is not able to communicate with generatepress.com
1 reply · Started by Sydnee on January 22, 2022
403 Forbidden. Your server is not able to communicate with generatepress.com in order to activate your license key.
Hi, I just purchased GP and I'm getting this error when trying to activate my license key. I deactivated all plugins except GP and that did not work either. I saw in a past form to open up a new ticket with the server IP instead. Please let me know if I can answer any questions for you.
Thank you
Hi there,
I just had our hosting check this IP and it isn't banned by any of our firewalls.
Are there any other IPs that we can check? Perhaps your server uses a different outgoing connection?
If not, can you check your error_log file for any recent entries that look relevant?
You can also ask your hosting to provide a traceroute to generatepress.com as it may reveal the block.
Let us know :)
