Site logo

[Support request] Generate press menu problem ?

Home Forums Support [Support request] Generate press menu problem ?

Home Forums Support Generate press menu problem ?

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #339088
    Tran

    Why is my menu turn into this. Even when i uninstall all plugin.I’m stuck with this for several days. Can anyone help me with this ?
    https://drive.google.com/file/d/0B-XmeQd-ookZXzR2Y0N0Ul9oMnM/view?usp=sharing

    #339191
    Leo
    Staff
    Customer Support

    Hi there,

    Can you try #1 on this page first? https://docs.generatepress.com/article/debugging-tips/

    If not are you able to provide a link to your site?

    #339215
    Tom
    Lead Developer
    Lead Developer

    I’m assuming a caching/minifying plugin is messing up the CSS.

    #339249
    Tran

    my site is : oneterrace.vn

    #339254
    Leo
    Staff
    Customer Support

    It’s under maintenance mode. Have you tried the debugging tips as suggested above?

    #339260
    Tran

    By the way, what is caching/minifying plugin. I’ve disable all the plugin but the problem still there. Please help me.

    #339262
    Leo
    Staff
    Customer Support

    Your site is still under maintenance mode.

    #339264
    Tran

    Could you please try it again. I can access oneterrace.vn on my iphone.

    #339266
    Leo
    Staff
    Customer Support

    Now it works and everything looks normal: https://s14.postimg.org/mfz2drc81/2017-06-26_0932.png

    #339271
    Tran

    That’s so weird. When i access with COCOC browser the menu mess up. But when i access with another browser it’s good. I don’t understand.

    #339276
    Leo
    Staff
    Customer Support

    What’s COCOC browser? Google search didn’t come up with exact result.

    Sound like it may be a browser problem if it works on all other major browsers (Chrome, Firefox etc)

    #339281
    Tran

    Cốc Cốc. It’s a very famous browser in Viet Nam. But anyway thanks you guys for helping me. Generatepress support service is really good. Choosing generatepress is the right choice.

    #339282
    Leo
    Staff
    Customer Support

    Hmm thanks for letting us know. We will see if we can do something on our end 🙂

    Glad you are enjoying it!

    #339289
    Leo
    Staff
    Customer Support

    Works for me on Cốc Cốc as well: https://s18.postimg.org/htf8rxnux/2017-06-26_1009.png

Viewing 14 posts - 1 through 14 (of 14 total)
  • You must be logged in to reply to this topic.