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Hello,
I installed the theme in my organization server, but when I am trying to validate the license code, I am receiving an error code. I talk with the infrastructure and seems that our firewall is super strict.
Can you please tell me the technical details for the connection like destination URL, port, and any other info that you consider important?
Kind regards,
BogdanCustomer Support
Hi Bogdan,
Can you share the error log first? See here for more details on how to get the error log: https://docs.generatepress.com/article/license-key-activation-issues/#firewalls
please find the log file:
[11-Apr-2023 10:58:55 UTC] PHP Warning: Use of undefined constant DB_NAME – assumed ‘DB_NAME’ (this will throw an Error in a future version of PHP) in /home/www/bwin-beta/en/blog/wp-admin/includes/class-wp-site-health.php on line 3392
[11-Apr-2023 10:58:55 UTC] PHP Notice: Undefined index: wp_comments in /home/www/bwin-beta/en/blog/wp-admin/includes/class-wp-site-health.php on line 3406
[11-Apr-2023 10:58:55 UTC] PHP Notice: Trying to get property ‘rows’ of non-object in /home/www/bwin-beta/en/blog/wp-admin/includes/class-wp-site-health.php on line 3406
[11-Apr-2023 10:58:55 UTC] PHP Notice: Undefined index: wp_options in /home/www/bwin-beta/en/blog/wp-admin/includes/class-wp-site-health.php on line 3406
[11-Apr-2023 10:58:55 UTC] PHP Notice: Trying to get property ‘rows’ of non-object in /home/www/bwin-beta/en/blog/wp-admin/includes/class-wp-site-health.php on line 3406
[11-Apr-2023 10:58:55 UTC] PHP Notice: Undefined index: wp_posts in /home/www/bwin-beta/en/blog/wp-admin/includes/class-wp-site-health.php on line 3406
[11-Apr-2023 10:58:55 UTC] PHP Notice: Trying to get property ‘rows’ of non-object in /home/www/bwin-beta/en/blog/wp-admin/includes/class-wp-site-health.php on line 3406
[11-Apr-2023 10:58:55 UTC] PHP Notice: Undefined index: wp_terms in /home/www/bwin-beta/en/blog/wp-admin/includes/class-wp-site-health.php on line 3406
[11-Apr-2023 10:58:55 UTC] PHP Notice: Trying to get property ‘rows’ of non-object in /home/www/bwin-beta/en/blog/wp-admin/includes/class-wp-site-health.php on line 3406
[11-Apr-2023 10:58:55 UTC] PHP Notice: Undefined index: wp_users in /home/www/bwin-beta/en/blog/wp-admin/includes/class-wp-site-health.php on line 3406
[11-Apr-2023 10:58:55 UTC] PHP Notice: Trying to get property ‘rows’ of non-object in /home/www/bwin-beta/en/blog/wp-admin/includes/class-wp-site-health.php on line 3406
[12-Apr-2023 11:01:25 UTC] —— Start GeneratePress license key debugging ——
[12-Apr-2023 11:01:25 UTC] — HTTP response or WP_Error object. —
[12-Apr-2023 11:01:25 UTC] WP_Error Object
(
[errors] => Array
(
[http_request_failed] => Array
(
[0] => cURL error 56: Received HTTP code 403 from proxy after CONNECT
))
[error_data] => Array
(
)[additional_data:protected] => Array
(
))
[12-Apr-2023 11:01:25 UTC] — HTTP transport used. —
[12-Apr-2023 11:01:25 UTC] WpOrg\Requests\Requests
[12-Apr-2023 11:01:25 UTC] — HTTP request arguments. —
[12-Apr-2023 11:01:25 UTC] Array
(
[method] => POST
[timeout] => 30
[redirection] => 5
[httpversion] => 1.0
[user-agent] => WordPress/6.2; https://beta-casino.bwin.com/en/blog
[reject_unsafe_urls] =>
[blocking] => 1
[headers] => Array
(
)[cookies] => Array
(
)[body] => Array
(
[edd_action] => activate_license
[license] =>
[item_name] => GP%20Premium
[url] => https://beta-casino.bwin.com/en/blog
)[compress] =>
[decompress] => 1
[sslverify] =>
[sslcertificates] => /home/www/bwin-beta/en/blog/wp-includes/certificates/ca-bundle.crt
[stream] =>
[filename] =>
[limit_response_size] =>
[_redirection] => 5
)Customer Support
Hi there,
can you try the secondary API method provided here:
https://docs.generatepress.com/article/license-key-activation-issues/#secondary-api
I am afraid that its the same. I need to unblock in the firewall your domain and port.
[12-Apr-2023 13:59:49 UTC] —— Start GeneratePress license key debugging ——
[12-Apr-2023 13:59:49 UTC] — HTTP response or WP_Error object. —
[12-Apr-2023 13:59:49 UTC] WP_Error Object
(
[errors] => Array
(
[http_request_failed] => Array
(
[0] => cURL error 56: Received HTTP code 403 from proxy after CONNECT
))
[error_data] => Array
(
)[additional_data:protected] => Array
(
))
[12-Apr-2023 13:59:49 UTC] — HTTP transport used. —
[12-Apr-2023 13:59:49 UTC] WpOrg\Requests\Requests
[12-Apr-2023 13:59:49 UTC] — HTTP request arguments. —
[12-Apr-2023 13:59:49 UTC] Array
(
[method] => POST
[timeout] => 30
[redirection] => 5
[httpversion] => 1.0
[user-agent] => WordPress/6.2; https://beta-casino.bwin.com/en/blog
[reject_unsafe_urls] =>
[blocking] => 1
[headers] => Array
(
)[cookies] => Array
(
)[body] => Array
(
[edd_action] => activate_license
[license] =>
[item_name] => GP%20Premium
[url] => https://beta-casino.bwin.com/en/blog
)[compress] =>
[decompress] => 1
[sslverify] =>
[sslcertificates] => /home/www/bwin-beta/en/blog/wp-includes/certificates/ca-bundle.crt
[stream] =>
[filename] =>
[limit_response_size] =>
[_redirection] => 5
)Lead Developer
Hi there,
Without using the secondary API, you should be able to just unblock our domain name:
generatepress.comWith the secondary API, you’ll need to unblock this domain:
api.generatepress.comYou should be able to do an IP lookup on those domains as well if needed.
Let us know 🙂
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