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[Support request] What i am designing on Generate Press Pro isn’t what is shown on my website

Home Forums Support [Support request] What i am designing on Generate Press Pro isn’t what is shown on my website

Home Forums Support What i am designing on Generate Press Pro isn’t what is shown on my website

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #2594870
    Anis

    Hello,

    As i said in the title what i am designing on Generate Press Pro isn’t what is shown on my website. Wherever i am creating pages or elements or posts in WordPress/Generate press, then publish, i don’t find the same result in the actual web. Here is 2 links of 2 screenshots of what i mean by that.

    What i did till this point, is to edit then refresh the website, then edit and refrech etc, so you can see in order to make it look clean in the actual website (link 2) what i had to do in generate press (Link 1). apart from the point that it takes way too much time. i found out recently that in mobile view is even more messed up.

    I tought at first it was plugins issue, because i had similar a view issue with a plugin but after desactiviting everything, it’s seems it’s not. I have no widgets, i removed them all. I purge the cache from time to time, the issue isn’t there too and my settings are ok too.

    Link 1 : https://drive.google.com/file/d/14SgD9HU3a4XQlTpsIUDsQ0vxJklChArW/view?usp=sharing
    Link 2 : https://drive.google.com/file/d/1lnqo_cdApOLa5yBkUtUa0rZPV8JfEcvQ/view?usp=sharing

    Thanks in advance.

    #2594948
    Leo
    Staff
    Customer Support

    Hi there,

    Any chance you can link us to the page in question?

    You can use the private information field:
    https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

    Let me know 🙂

    #2595365
    Anis

    Hello,

    Thank for the quick reply.

    Here is the link to the website : jeutexplique.com

    There is no page in particular, it’s all the website, for starter the footer.

    #2595504
    Fernando
    Customer Support

    Hi Anis,

    So we can take a closer look, can you provide admin login credentials?

    Please use the Private Information field for this: https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

    Please point us to a page where this issue is most evident as well.

    #2595978
    Anis

    Absolutely, here it is

    #2596770
    Ying
    Staff
    Customer Support

    The login info doesn’t work for me, can you confirm?

    #2597106
    Anis

    This one words, i just tested it :

    #2597121
    Ying
    Staff
    Customer Support

    I just logged in and checked the footer element, the editor works normally:
    https://www.screencast.com/t/ZfiLmwrauha

    Any other elements shall I be checking? Let me know!

    #2597157
    Anis

    check the space for example how it is designed in the footer in generate press and the actual website. How can i solve that ?

    Other thing, how can i put space in a list ? like in this link

    #2597187
    Fernando
    Customer Support

    Hi Anis,

    For clarity, can you provide screenshots of the issue from your end?

    Uploading Screenshots: https://docs.generatepress.com/article/using-the-premium-support-forum/#uploading-screenshots

    Share a screenshot of where you want to add spacing as well in terms of the “list”.

    #2597415
    Anis

    Here’s a link with the 2 screenshots:

    #2597428
    Fernando
    Customer Support

    You set a height of 300px for the 2 Containers holding the Grid Block.

    You’ll need to remove that. Reference: https://docs.generateblocks.com/article/sizing-options-overview/

    #2600523
    Anis

    Thanks for the help it works great in the desktop view, but in the mobile view it looks poorly made. Any idea how to correct that ?

    #2601238
    Ying
    Staff
    Customer Support

    I can not log in to your site anymore, so I can’t take screenshot in the editor for you.

    Just checked, you’ve set some of the containers in the footer to width:1200px, but you didn’t set a max-width, so those containers will still be 1200px wide on mobile. Make sure you set max-width to 100%.

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