Site logo

[Support request] Updating failed. The response is not a valid JSON response.

Home Forums Support [Support request] Updating failed. The response is not a valid JSON response.

Home Forums Support Updating failed. The response is not a valid JSON response.

  • This topic has 3 replies, 2 voices, and was last updated 3 years ago by Fernando.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #2570623
    Alfredo

    I’m getting the error “Updating failed. The response is not a valid JSON response.” when editing a Block – Hook (Content template) and it’s preventing me from updating the Block

    I cleared the browser cache and deactivated all the plugins except from GP, GP premium and GB

    I already tried other things that I’ve read in related support tickets:

    – Regenerating permalinks
    – Check issues related to the REST API in Site Health (none)

    This is what I see in the console: https://ibb.co/JBbcy4Q

    #2570632
    Fernando
    Customer Support

    Hi Alfredo,

    Can you try reaching out to your Hosting Provider? We’ve had one customer have the same issue, and it was caused by a Security system by their Hosting Provider.

    #2570689
    Alfredo

    I’ll do. Thanks!

    Do you think all the errors may be caused by the server or just the 404s?

    #2570692
    Fernando
    Customer Support

    It varies. We’ve had customers have their server causing it and we’ve had customers have their browser causing it.

Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.