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[Support request] wordpress editor loading with narrow margin and Grid stickied to the left side

Home Forums Support [Support request] wordpress editor loading with narrow margin and Grid stickied to the left side

Home Forums Support wordpress editor loading with narrow margin and Grid stickied to the left side

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #2565332
    Maino

    I’m not sure what is causing this, but when I’m editing posts on my site, they are not showing up properly. The page layout is actually loading as normal on the live site, so this is only in reference to the editor inside WordPress.

    Somehow, when the editor loads, it would shrink the page content to a narrow width. Odd thing is, when I click on Preview > Tablet or Phone, then return back to Preview > Desktop, the page layout would mostly return back to the expected width.

    Another issue is when I add a new Grid module is added, it is now displayed as stickied to the left side of the screen, despite on the live site, it is in the centre where it should be.

    If you go in to look at it, you can use this page as a sample (live site has no issue, only inside the editor I’m having issue)
    https://www.evto.ca/2023-toyota-4runner-trim-levels/

    This is causing a lot of added time to figure out the layout properly. Please let me know the best way to resolve this issue, thank you.

    #2565336
    Fernando
    Customer Support

    Hi Maino,

    You’re currently editing that page so I can’t view it.

    Let us know once you are finished or if there’s another page we can view, and we’ll check again.

    #2565344
    Maino

    Hi Fernando:

    Sorry about that, did not expect right-away response. I’m off of it now. Feel free to have a look, thank you

    #2565351
    Fernando
    Customer Support

    It seems perfectly fine from my end. I also tried inserting a Grid and experienced no issues.

    With that said, it’s likely a Browser or Device related issue from your end.

    Can you try using a different browser or device?

    #2565402
    Maino

    So I clicked on the browser’s ‘Inspect’ button by right clicking on the wordpress page builder. I am not if any of this will help, but it indicates a number of items under the ‘Issues’ tab’:

    Buttons must have discernible text: Element has no title attribute
    Elements must only use allowed ARIA attributes: ARIA attribute is not allowed: aria-multiline=”true”
    Elements must only use allowed ARIA attributes: aria-label attribute cannot be used on a div with no valid role attribute.
    Form elements must have labels: Element has no title attribute Element has no placeholder attribute
    Images must have alternate text: Element has no title attribute
    Select element must have an accessible name: Element has no title attribute
    Frames must have an accessible name: Element has no title attribute
    IDs of active elements must be unique: Document has active elements with the same id attribute: block-2445b1b8-847c-41b0-abe0-b6a5771c8bd2
    IDs of active elements must be unique: Document has active elements with the same id attribute: block-2d556535-9c4f-45af-9c00-84d0f18732e1
    IDs of active elements must be unique: Document has active elements with the same id attribute: block-37c855d1-5ad7-4137-a337-956babc6c4b8
    IDs of active elements must be unique: Document has active elements with the same id attribute: block-42b9d6dd-db08-43d3-aa8c-fe77a5fc1596
    IDs of active elements must be unique: Document has active elements with the same id attribute: block-598ed12d-0891-46d6-8796-1d8dbddb8767
    IDs of active elements must be unique: Document has active elements with the same id attribute: block-ad4cc0f9-7e94-44aa-ae15-6ef1a52055e9
    IDs of active elements must be unique: Document has active elements with the same id attribute: block-bbb4f29a-c0aa-4192-9d37-6f9311effd86
    IDs of active elements must be unique: Document has active elements with the same id attribute: block-c2c1d131-4413-454d-bff6-b4946690bdfb
    IDs of active elements must be unique: Document has active elements with the same id attribute: block-f544486f-7d4c-45de-8b60-4419288bdbff
    Links must have discernible text: Element has no title attribute
    Compatibility
    ‘-webkit-tap-highlight-color’ is not supported by Firefox, Firefox for Android, Safari.
    ‘content-type’ header media type value should be ‘text/html’, not ‘application/json’.
    Performance
    A ‘cache-control’ header contains directives which are not recommended: ‘must-revalidate’
    Security
    The ‘Expires’ header should not be used, ‘Cache-Control’ should be preferred.
    The ‘X-Frame-Options’ header should not be used. A similar effect, with more consistent support and stronger checks, can be achieved with the ‘Content-Security-Policy’ header and ‘frame-ancestors’ directive.
    Other
    Audit usage of navigator.userAgent, navigator.appVersion, and navigator.platform
    Button type attribute has not been set.
    Page layout may be unexpected due to Quirks Mode

    And under the ‘Console’ tab:

    [Intervention] Images loaded lazily and replaced with placeholders. Load events are deferred. See https://go.microsoft.com/fwlink/?linkid=2048113
    admin-bar-v2.js?ver=11.9-202311:3

    Missing data from PHP (wpNotesArgs).
    (anonymous) @ admin-bar-v2.js?ver=11.9-202311:3
    deprecated.min.js?ver=6c963cb9494ba26b77eb:2

    wp.blocks.children.matcher is deprecated since version 6.1 and will be removed in version 6.3. Please use html source instead. See: https://developer.wordpress.org/block-editor/how-to-guides/block-tutorial/introducing-attributes-and-editable-fields/
    i @ deprecated.min.js?ver=6c963cb9494ba26b77eb:2
    deprecated.min.js?ver=6c963cb9494ba26b77eb:2

    wp.blocks.children.fromDOM is deprecated since version 6.1 and will be removed in version 6.3. Please use wp.richText.create instead. See: https://developer.wordpress.org/block-editor/how-to-guides/block-tutorial/introducing-attributes-and-editable-fields/
    i @ deprecated.min.js?ver=6c963cb9494ba26b77eb:2
    deprecated.min.js?ver=6c963cb9494ba26b77eb:2

    wp.blocks.node.fromDOM is deprecated since version 6.1 and will be removed in version 6.3. Please use wp.richText.create instead. See: https://developer.wordpress.org/block-editor/how-to-guides/block-tutorial/introducing-attributes-and-editable-fields/
    i @ deprecated.min.js?ver=6c963cb9494ba26b77eb:2
    deprecated.min.js?ver=6c963cb9494ba26b77eb:2

    wp.blockEditor.RichText value prop as children type is deprecated since version 6.1 and will be removed in version 6.3. Please use value prop as string instead. See: https://developer.wordpress.org/block-editor/how-to-guides/block-tutorial/introducing-attributes-and-editable-fields/
    i @ deprecated.min.js?ver=6c963cb9494ba26b77eb:2
    deprecated.min.js?ver=6c963cb9494ba26b77eb:2

    wp.blocks.children.toHTML is deprecated since version 6.1 and will be removed in version 6.3. Please use wp.richText.toHTMLString instead. See: https://developer.wordpress.org/block-editor/how-to-guides/block-tutorial/introducing-attributes-and-editable-fields/
    i @ deprecated.min.js?ver=6c963cb9494ba26b77eb:2
    ?v=2.0:16

    WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed:
    v @ ?v=2.0:16
    deprecated.min.js?ver=6c963cb9494ba26b77eb:2

    Using custom components as toolbar controls is deprecated since version 5.6. Please use ToolbarItem, ToolbarButton or ToolbarDropdownMenu components instead. See: https://developer.wordpress.org/block-editor/components/toolbar-button/#inside-blockcontrols
    i @ deprecated.min.js?ver=6c963cb9494ba26b77eb:2
    ?v=2.0:16

    WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed:
    v @ ?v=2.0:16
    D @ ?v=2.0:16
    O @ ?v=2.0:16
    ?v=2.0:16

    WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed:
    v @ ?v=2.0:16
    D @ ?v=2.0:16
    O @ ?v=2.0:16
    ?v=2.0:16

    WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed:
    v @ ?v=2.0:16
    D @ ?v=2.0:16
    O @ ?v=2.0:16
    ?v=2.0:16

    WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed:
    v @ ?v=2.0:16
    D @ ?v=2.0:16
    O @ ?v=2.0:16
    ?v=2.0:16

    WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed:

    #2565424
    Fernando
    Customer Support

    Those don’t seem related to the issue.

    Have you tried using a different browser and device? How did it go if ever?

    #2566441
    Maino

    Hey Fernando:

    Yes, I have tried with using the following and the experience was all the same.

    Macbook Air with Microsoft Edge (also tried it in private window mode)
    Macbook Air with Chrome
    Macbook Air with Safari
    Chromebook with Chrome

    I recorded what is displayed and its the same on all of the above situations: a sections of the page sticking to the left and the first container (the yellow area) is stuck to the left and content shown in a narrow width).

    Here’s the video:
    https://photos.app.goo.gl/z61HoUA6mso5cYbw5

    #2566709
    Fernando
    Customer Support

    I see. Can you try disabling Jetpack plugin to test?

    #2567618
    Maino

    unfortunately, that didn’t work. I also tried disabling all plugins, then the page was broken of course. I tend re-enabling only generatepress and GP Premium, but the page layout issue within the editor persist.

    I’m currently out of ideas as to what I else to do. Anything else I can try?

    #2567901
    Fernando
    Customer Support

    I see. Can you try #4 here: https://docs.generatepress.com/article/debugging-tips/

    It would be good to backup your site before proceeding with this.

    #2569777
    Maino

    Hi Fernando:

    Been working with the dreamhost tech and they said that on my site’s error log, they only see the following issue. I tried to follow their instruction and disable mod_security but that did not work to remove the issue. They seem to be out of ideas and blames it on theme compatibility with php 8.1 possibly. Could this be the case?

    After checking your site’s error logs, I found mod_security notifications
    denying the execution of certain processes, for example the following
    one:

    [Wed Mar 15 13:46:50.183879 2023] [:error] [pid 103119:tid 3940422772480]
    [client 150.158.26.46:51881] [client 150.158.26.46] ModSecurity: Access
    denied with code 418 (phase 2). Operator GE matched 7 at
    TX:anomaly_score. [file
    “/dh/apache2/template/etc/mod_sec3_CRS/REQUEST-949-BLOCKING-EVALUATION.conf”]
    [line “93”] [id “949110”] [msg “Inbound Anomaly Score Exceeded (Total
    Score: 10)”] [severity “CRITICAL”] [ver “OWASP_CRS/3.3.2”] [tag
    “application-multi”] [tag “language-multi”] [tag “platform-multi”] [tag
    “attack-generic”] [hostname “www.evto.ca”] [uri “/xmlrpc.php”] [unique_id
    “ZBIuumBL5VKJdW7VZ@LyagAAJ0M”], referer: https://www.evto.ca/xmlrpc.php

    In order to test if the issue is coming from here, I recommend you to
    disable mod_security from your DreamHost panel, wait for 15 minutes, and
    try again after clearing your browser cache.

    #2570099
    David
    Staff
    Customer Support

    Hi there,

    i have a few sites running PHP 8.1 and have not experienced any issues.
    So i am not sure if thats the cause.

    What happened after you disabled mod_security ? did that make any difference ?

    #2570170
    Maino

    Hi David:

    Unfortunately not, still talking to them what else can be done to figure out this issue. They are trying to blame generatepress theme but I don’t believe that is true. Hopefully will come to a better conclusion.

    #2570235
    Ying
    Staff
    Customer Support

    Hi Maino,

    Can you try updating the GP theme to 3.3.0?

    And disable all plugins except GP Premium and GB to test?

    Let me know if this helps!

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