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Hi,
I don’t see the template settings sidebar.
All I see is “Current Settings Options” and below that the name of my site. And nothing more is visible. The entire page is white, without the main page. What can I do? My PHP is 7.4Thank you very much
Customer Support
Hi there,
Not sure if I fully understand the question but sounds like there might be some conflicts going on.
Can you try #1 in this article first?
https://docs.generatepress.com/article/debugging-tips/If that doesn’t help then try #4 in the same article to test.
My PHP is 7.4
That’s pretty old – you would want to contact your hosting support and request an upgrade to PHP8+
It works with TwentySeventeen template, I disabled all plugins and changed PHP to 8.1.
It’s still the sameCan you show me a screenshot of what you are seeing with GP and TwentySeventeen?
Sent, Thank you
Strange – I’ve seen this issue from time to time but it’s always been a plugin conflict or custom function conflict.
Any chance you can provide the login info for us to take a look?
Please disable all plugins except for GP Premium and activate the parent theme if you are using a child theme.Let me know 🙂
Hi,
can you please look on my problem? I don´t use child theme. Thank youCustomer Support
H there,
go to Dashboard > Tools -> Site Health.
1. Any issues being reported on that page?
2. go to the Info -> Server and let me know what the settings its shows
I have there thouse issues
Outdatet SQL services
The SQL server is a required piece of software for the database WordPress uses to store all your site’s content and settings.For optimal performance and security reasons, you should consider running MariaDB version 10.3 or higher. Contact your web hosting company to correct this.
You should use a persistent object cache
A persistent object cache makes your site’s database more efficient, resulting in faster load times because WordPress can retrieve your site’s content and settings much more quickly.Your hosting provider can tell you if a persistent object cache can be enabled on your site.
And I should remove outdated themes and inactive plugins
You should talk to your host about:
Outdatet SQL services
As that should be updated.
But i cannot see that being the cause of this problem.What about the settings on the server as asked in Point 2 above ?
I apologize for the delay
### wp-core ###
version: 6.1.1
site_language: en_US
user_language: en_US
timezone: +02:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 2
dotorg_communication: true### wp-paths-sizes ###
wordpress_path: /data/web/virtuals/127362/virtual/www/domains/spzsluzby.cz
wordpress_size: 98.68 MB (103477407 bytes)
uploads_path: /data/web/virtuals/127362/virtual/www/domains/spzsluzby.cz/wp-content/uploads
uploads_size: 24.51 MB (25697051 bytes)
themes_path: /data/web/virtuals/127362/virtual/www/domains/spzsluzby.cz/wp-content/themes
themes_size: 19.51 MB (20456908 bytes)
plugins_path: /data/web/virtuals/127362/virtual/www/domains/spzsluzby.cz/wp-content/plugins
plugins_size: 175.11 MB (183611464 bytes)
database_size: 35.05 MB (36751468 bytes)
total_size: 352.85 MB (369994298 bytes)### wp-active-theme ###
name: GeneratePress (generatepress)
version: 3.2.4
author: Tom Usborne
author_website: https://tomusborne.com
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, automatic-feed-links, post-thumbnails, post-formats, woocommerce, title-tag, html5, customize-selective-refresh-widgets, align-wide, responsive-embeds, editor-color-palette, custom-logo, menus, editor-styles, editor-style, widgets
theme_path: /data/web/virtuals/127362/virtual/www/domains/spzsluzby.cz/wp-content/themes/generatepress
auto_update: Enabled### wp-themes-inactive (8) ###
Would deleting the whole template and reinstalling it fix the problem?
Thank youI am not sure it will. You can try.
Let me know.You were right, uninstalling the template and GP premium didn’t fix anything.
When on the customizer, can your Right Click > Inspect the page to open the Browser Developers tools, check the Console tab, are there any errors ?
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